Capacity Planner
4 days ago
We're Hiring: Capacity Planner Eastvantage is hiring for skilled WFM Capacity Planners. You will be responsible for generating interval demand forecast based on call volumes and average handling time projections.This position will interact directly with the Customer Care operations, and vendors. As a Workforce Planning Analyst, you will be working autonomously in a dynamic and fast-paced environment, demonstrating the ability to navigate ambiguity with minimal supervision. Location: Bengaluru, India ⏰ Work Mode: Hybrid, US shift Role: Capacity Planner/Planning Analyst What You'll Do: Generate demand forecast based on Call volume forecast and average handling call trends utilizing the pre-defined guidelines, initiatives, and vendor strategies. Review vendor plans for adequate staffing to meet demand forecast and highlight risks and mitigation plans. Track budget Vs demand forecast Vs actuals for optimizing the processes. Manage the WFM outsource vendor performance to ensure performance deliverables are meeting requirements. Ensure thorough communication and prioritization of business goals daily. Hold vendors accountable to key performance indicators which include, but are not limited to SLA, compliance and contractual obligations. Develop a deep understanding of our clients business and workforce strategies and combine that knowledge with an understanding of industry standards. Provide consultative support in partnership with internal departments to drive the decisions impacting service delivery and customer experience. Manage the vendors performance through data analysis and partner relationship management. Strong analytical skills and experience with problem solving, including detailed variance analysis for contact center metrics. Track performance metrics and goals to measure planning accuracies. Other duties are assigned. What We’re Looking For: Minimum of 3 years of experience in global call center workforce management function. 1+ years of experience performing forecasting, scheduling and intra-day staff management functions in a multi-site inbound contact center preferred. College degree or comparable work experience is required. Strong mathematical\statistical, analytical and communication and organizational skills. Analytical thinking, creative problem solving and decision making. Proficient using MS Word and PowerPoint. Advanced in Excel. Excellent written and oral communication skills. Experience with WFM software (Blue Pumkin, eWFM, IEX, etc). Experience with Aceyus , Avaya CMS or comparable systems required. You are available to work from our Bangalore office in a hybrid set-up in a night shift . You have strong communication skills. Ready to make an impact?
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Capacity Planner
1 week ago
Bengaluru, India VARITE INC Full timeWe are looking for "Senior Capacity Planner" for one of the leading Fintech product based company.Budget- upto 23LPAContract position to start with 1 year extendablePayroll- VARITEShift - Nightshift (min 3 days at office)Expereince-7+yrs Skill 7+ years of experience in a contact center or operations environment. Short term and long-term capacity...
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Capacity Planner
1 week ago
Bengaluru, India VARITE INC Full timeWe are looking for "Senior Capacity Planner" for one of the leading Fintech product based company.Budget- upto 23LPAContract position to start with 1 year extendablePayroll- VARITEShift - Nightshift (min 3 days at office)Expereince-7+yrs Skill 7+ years of experience in a contact center or operations environment. Short term and long-term capacity...
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Capacity Planner
1 week ago
Bengaluru, India VARITE INC Full timeWe are looking for "Senior Capacity Planner" for one of the leading Fintech product based company. Budget- upto 23LPA Contract position to start with 1 year extendable Payroll- VARITE Shift - Nightshift (min 3 days at office) Expereince-7+yrs Skill 7+ years of experience in a contact center or operations environment. Short term and long-term capacity...
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Capacity Planner
1 week ago
Bengaluru, India VARITE INC Full timeWe are looking for "Senior Capacity Planner" for one of the leading Fintech product based company. Budget- upto 23LPA Contract position to start with 1 year extendable Payroll- VARITE Shift - Nightshift (min 3 days at office) Expereince-7+yrs Skill - 7+ years of experience in a contact center or operations environment. - Short term and long-term capacity...
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Capacity Planner
1 week ago
Bengaluru, India VARITE INC Full timeWe are looking for "Senior Capacity Planner" for one of the leading Fintech product based company. Budget- upto 23LPA Contract position to start with 1 year extendable Payroll- VARITE Shift - Nightshift (min 3 days at office) Expereince-7+yrs Skill 7+ years of experience in a contact center or operations environment. Short term and long-term capacity...
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Capacity Planner
1 week ago
Bengaluru, India VARITE INC Full timeWe are looking for "Senior Capacity Planner" for one of the leading Fintech product based company. Budget- upto 23LPA Contract position to start with 1 year extendable Payroll- VARITE Shift - Nightshift (min 3 days at office) Expereince-7+yrs Skill 7+ years of experience in a contact center or operations environment. Short term and long-term capacity...
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Capacity Planner
1 week ago
Bengaluru, India VARITE INC Full timeWe are looking for "Senior Capacity Planner" for one of the leading Fintech product based company.Budget- upto 23LPAContract position to start with 1 year extendablePayroll- VARITEShift - Nightshift (min 3 days at office)Expereince-7+yrsSkill- 7+ years of experience in a contact center or operations environment.- Short term and long-term capacity planning.-...
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Capacity Planner
1 week ago
Bengaluru, Karnataka, India VARITE INC Full time ₹ 23,00,000 - ₹ 30,00,000 per yearWe are looking for "Senior Capacity Planner" for one of the leading Fintech product based company.Budget- upto 23LPAContract position to start with 1 year extendablePayroll- VARITEShift - Nightshift (min 3 days at office)Expereince-7+yrsSkill7+ years of experience in a contact center or operations environment.Short term and long-term capacity...
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Capacity Planner
6 days ago
Bengaluru, India Jobs for Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...
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Bengaluru, India Biocon Biologics Full time1. Master Production Scheduling (MPS) & Capacity PlanningDevelop and maintain an optimized MPS for Biopharmaceutical production balancing supply and demand.Collaborate with Supply Network Planning (SNP), regional supply chain, procurement and manufacturing teams to ensure accurate production scheduling.Assess production capacity and identify constraints...
