Capacity Planner

1 day ago


Bengaluru, Karnataka, India VARITE INC Full time ₹ 23,00,000 - ₹ 30,00,000 per year

We are looking for "Senior Capacity Planner" for one of the leading Fintech product based company.

Budget- upto 23LPA

Contract position to start with 1 year extendable

Payroll- VARITE

Shift - Nightshift (min 3 days at office)

Expereince-7+yrs

Skill

  • 7+ years of experience in a contact center or operations environment.
  • Short term and long-term capacity planning.
  • Ability to explain key contact center terms, such as Erlang C, Schedule Efficiency, and Shrinkage (Unplanned vs planned)
  • Experience with a Workforce Management (WFM) tool (e.g., Aspect, IEX, Calabrio, Verint).
  • Proven expertise in data analysis and visualization, with proficiency in at least one of the following: R, Python, or SQL.
  • Experience with building automated solutions and scripting.
  • Strong understanding of scheduling principles and workforce management concepts.


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