Strategic Account Manager
5 days ago
Job Description:
- QualityKiosk is looking for a Boundary Pusher, Organized & Extremely detail oriented and a Passionate person as an ACCOUNT MANAGER , a profile that provides access to market-leading technology such as Data Science, Customer Experience Technologies with high earning potential.
- Account Manager will spearhead relationship and engagement with major reference-able clients who are transforming digitally, who are creating world class experience in India making major investments and transforming the way Business works.
- Ideal candidate should be interested in making the organization more productive, efficient, and most importantly customer-centric .
- Account Manager main goal is to provide exceptional client experience, increase customer satisfaction & to drive to set long- and short-term goals and quotas, bring in new business, and own revenue and margin for the account . They also possess excellent planning and leadership abilities to work with delivery team and all account stakeholders. The goal is to ensure the companys retention of clientele and facilitate further growth. AM will be the lead point of contact for portfolio clients and will serve as the ultimate company representative.
- The candidate will run the best of Account Management practices and also work with Senior Bank stake holders as a consultant to solve business challenges, deriving more value out of the relationship and marching towards generating more accolades for QualityKiosk, revenue growth & new solution creation.
Key Responsibilities:
- Prepare long-term and short-term goals and account objectives to run with the Account Management practice for Strategic Accounts .
- Build trust and long-term relationships with clients, being viewed as consultant / partner to discuss the vision / plans well ahead of time. To ensure strong knowledge of clientele by mapping, interacting at various levels and various departments with superior customer service skills.
- To run with various strategic initiatives in parallel , be organized and able to create multiple timelines, budgets, and schedules, own it and drive it along with Delivery Program and Project managers . Able to analyse problems and strategize for better solutions with various squads within the account team of QualityKiosk.
- Present trend to client and internal management stakeholders for sales, revenue, pipeline and other important initiatives. Present reports on account progress, quotas, and goals to senior leadership and stakeholders.
- Keep apprised of latest concepts to be discussed and generate business value to client, co-creating of solutions with client by identifying unsaid needs.
- Creating 3-5 years contract with rate negotiations, moving the annual contracts to long term contracts.
- Customer satisfaction index (CSI) to be maintained as always green , intervention and driving any course corrections to ensure the CSI index is green
Skillsets:
- Master degree in business, business administration, or related field along with BE / BTech
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