Manager, Field Service

Found in: Whatjobs IN C2 - 2 weeks ago


Bangalore City, India ASMPT SMT Solutions Full time

Role:The incumbent is responsible for the overall accountability of company's business requirements and shall oversees all services to ensure that business needs are being met. Responsibilities:To plan and oversee service activities, service capacity and service competency To perform service initiative; identify the service product opportunity in Service Contract, Product Training, Software Solution, Retrofitting and UpgradingTo assist and support in ASMPT machine sales activities such as new account development, opportunities and repeat orderingTo monitor machine acceptance lead time and field quality feedbackTo monitor local spare parts consignment inventoryTo follow up on purchase order for all billable service request with customersTo manage and supervise a group of engineers, share knowledge and take accountabilityBe responsible for training and mentoring newly recruited team members, as well as managing performance and productivityTo manage customer operational issue and customer expectation To communicate with other departments to find ways to raise the standard of assistance or services offeredTo perform any other ad-hoc duties as assignedRequirements:Bachelor Degree in Engineering Minimum 10 years of experience in SMT field serviceProficient in English Demonstrate capability to measure and analyze work performances, and to propose improvements to processes, including customer service interaction (i.E. requests and feedbacks)Good time management skill and effective communication skillExperience in conflict resolutionExcellent leadership skiilsStrong customer oriented mindset Strong analytical and problem solving skillsAble to work in a diverse and multicultural environmentAble to travel on short notice


  • Manager, Field Service

    Found in: Whatjobs IN C2 - 3 weeks ago


    bangalore, India ASMPT SMT Solutions Full time

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    Found in: Whatjobs IN C2 - 7 days ago


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    Found in: Whatjobs IN C2 - 3 weeks ago


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    Found in: beBee S IN - 2 days ago


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    Found in: Whatjobs IN C2 - 3 weeks ago


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    Found in: Whatjobs IN C2 - 3 weeks ago


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    Found in: Whatjobs IN C2 - 2 weeks ago


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    Found in: Whatjobs IN C2 - 2 weeks ago


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    Found in: Whatjobs IN C2 - 2 weeks ago


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    Found in: Whatjobs IN C2 - 3 weeks ago


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    Found in: Whatjobs IN C2 - 3 weeks ago


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    Found in: Whatjobs IN C2 - 3 weeks ago


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    Found in: Whatjobs IN C2 - 2 weeks ago


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    Found in: Adzuna IN C2 - 2 weeks ago


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    Found in: Whatjobs IN C2 - 3 weeks ago


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    Found in: Whatjobs IN C2 - 3 days ago


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