Manager, Field Service

4 weeks ago


bangalore, India ASMPT SMT Solutions Full time
Role:
The incumbent is responsible for the overall accountability of company's business requirements and shall oversees all services to ensure that business needs are being met.
Responsibilities:
To plan and oversee service activities, service capacity and service competency
To perform service initiative; identify the service product opportunity in Service Contract, Product Training, Software Solution, Retrofitting and Upgrading
To assist and support in ASMPT machine sales activities such as new account development, opportunities and repeat ordering
To monitor machine acceptance lead time and field quality feedback
To monitor local spare parts consignment inventory
To follow up on purchase order for all billable service request with customers
To manage and supervise a group of engineers, share knowledge and take accountability
Be responsible for training and mentoring newly recruited team members, as well as managing performance and productivity
To manage customer operational issue and customer expectation
To communicate with other departments to find ways to raise the standard of assistance or services offered
To perform any other ad-hoc duties as assigned
Requirements:
Bachelor Degree in Engineering
Minimum 10 years of experience in SMT field service
Proficient in English
Demonstrate capability to measure and analyze work performances, and to propose improvements to processes, including customer service interaction (i.e. requests and feedbacks)
Good time management skill and effective communication skill
Experience in conflict resolution
Excellent leadership skiils
Strong customer oriented mindset
Strong analytical and problem solving skills
Able to work in a diverse and multicultural environment
Able to travel on short notice

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