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Team Lead

2 months ago

Kochi, India Magic Motion Media Full time

Team Lead - Job Description

Location: Kochi

Position Overview: The Team Lead is responsible for managing client projects from pre-production through post-production, ensuring seamless communication and coordination until the project’s successful completion. After the sales team confirms a project, the Team Lead takes over as the primary point of contact for both the client and the company.

Key Responsibilities:


Client Management:

  • Serve as the main point of contact for clients after the project is confirmed by the sales team.
  • Guide clients through the entire project lifecycle, from pre-production to post-production.
  • Ensure clear communication between clients and the company, addressing client concerns and queries promptly.

Project Coordination:

  • Collaborate with internal teams such as the Creative Directors, Customer Service Manager, Coordinators, and Post-Production teams to ensure projects run smoothly.
  • Coordinate with external vendors, including event planners, make-up artists, and other service providers to ensure seamless execution of the project.
  • Create detailed shoot plans, including travel and accommodation arrangements for clients.
  • Manage project timelines and workflows, ensuring all tasks are completed on schedule.

Post-Production Handover:

  • Transfer project details and client requirements to the post-production team.
  • Monitor the progress of post-production and ensure timely delivery of final products.

Client Relationship Management:

  • Maintain a strong, positive relationship with clients throughout the project.
  • Address any issues or concerns clients may have during the project, ensuring their needs are met.
  • Provide regular updates to clients on the status of their projects.

Reporting and Meetings:

  • Organize and conduct weekly meetings with internal teams to track project progress.
  • Generate regular reports for management on project status and client feedback.

Quality Control and Continuous Improvement:

  • Review customer evaluations and feedback to identify areas for improvement.
  • Ensure a high level of service is maintained throughout the project lifecycle.


Skills and Qualifications:

  • Excellent communication and client management skills.
  • Problem-solving skills and the ability to handle client issues diplomatically.
  • Strong organizational and time management abilities.
  • Experience in project management, ideally in a creative or production environment.
  • Ability to collaborate effectively with both internal teams and external vendors.