Operations Manager

Founding D2C Operator (Operations & Automation) We are Embergrit, a new D2C brand on a mission to build the next iconic men's grooming brand in America . Our philosophy is "Quiet Confidence" , a blend of rugged minimalism and engineered quality. We are on a trajectory for explosive growth, and you will be the first operational pillar of our empire. This is not a traditional operations role. We are not looking for someone to manage tasks. We are looking for an Operations Architect who builds systems using no-code and AI tools to build our operational machine . Working directly with the founder, you will be the architect of our launch and our scale. Your mission is to: 1) Own the Physical Product Lifecycle : You will be the single point of contact for our entire physical operation. This means managing orders in Shopify, tracking inventory, coordinating with our 3PL partners, and mastering the gritty details of shipping, fulfillment, and returns. Your primary goal is to ensure our products get into our customers' hands flawlessly 2) Engineer Our Operational Backbone : Once you have mastered the manual workflows, you will automate them. You will build our company's "Second Brain" in Notion, creating the playbooks for every process. You will use no-code tools like Zapier or Make.com to eliminate repetitive tasks, connect our software stack, and build the efficient, scalable machine that makes our business a high-value asset 3) Build Our Community Engine : Execute our pre-launch strategy across Reddit, Facebook Groups, and other communities to build authentic credibility, and build the automated workflows to manage our social media outreach and first wave of influencer partners pipeline at scale. 4) Build a World-Class Customer Experience (CX) : You will be the voice of Embergrit. You will personally answer the first wave of customer tickets on platforms like Zendesk or Gorgias. You will handle escalations with empathy and efficiency, and use those frontline insights to build the SOPs and automated email flows (in Klaviyo) that define our brand's service. Who You Are: 1) A Proven D2C Operator : This is your defining trait. You have hands-on experience in the trenches of a D2C brand that sells physical products. You speak the language of Shopify, inventory management, and 3PLs because you've lived it. 2) An AI-Automation Architect & Systems E ngineer. This is your defining trait. You are not just a user of tools; you are a builder of machines. You have demonstrable, hands-on experience personally building multi-step automations from scratch using tools like Zapier, Make.com, or n8n. You think in workflows and APIs. Your first instinct when faced with a repetitive task is not to do it, but to build an automation that does it forever. You are a passionate hunter of the AI ecosystem, constantly exploring new tools with the vision to connect a business problem to a specific ai tool that can solve it. 3) A Master of Communication : Your written and spoken English is flawless, professional, and nuanced. You can hold a confident call with a US partner. 4) A Hyper-Organized Systems-Thinker : You are obsessive about detail and find deep satisfaction in creating order from chaos. 5) A High-Agency Owner : You don't wait for instructions. You are a proactive problem-solver who takes ownership of the outcomes of the systems you build. Competitive Salary: A starting range of ₹6,00,000 to ₹9,00,000 INR per year . A Final Note on Your Application : Our process is designed to identify candidates with a rigorous attention to detail. To that end, please use the following application code in the screening questions that follow: 17