Branch Head

Department: Operations & Business Development Experience: 8–12 years preferred About the Role We are seeking a dynamic and result-oriented Branch Head to lead our Operations and Business Development function in Gurgaon. This leadership role will be responsible for managing branch operations, driving client satisfaction and retention, and achieving new business targets. The ideal candidate will have a strong background in operational excellence, team leadership, and B2B business development.Key Responsibilities Client Servicing & Retention Build and maintain strong relationships with existing clients to ensure high satisfaction and repeat business. Serve as the primary escalation point for client issues and ensure timely resolution. Regularly review service delivery standards and identify areas for improvement. Operations Management Oversee daily branch operations to ensure efficiency, compliance, and quality control. Lead, mentor, and motivate cross-functional teams to achieve operational KPIs. Optimize processes, resources, and workflows to maximize productivity and profitability. Ensure adherence to company policies, procedures, and regulatory requirements. Business Development Identify, pursue, and close new business opportunities within the region. Develop and implement local sales strategies to expand market share. Collaborate with senior leadership to define growth goals and revenue targets. Represent the organization at client meetings, industry events, and networking forums. Key Requirements Graduate/Postgraduate degree in Business, Management, or related field. 8–12 years of experience in Operations, Client Servicing, or Business Development , preferably in a service-based or B2B industry. Proven experience in branch or regional leadership with P&L responsibility. Strong communication, negotiation, and relationship-building skills. Ability to lead diverse teams and work in a fast-paced environment. What We Offer Competitive compensation with performance-based incentives. Leadership opportunity with significant autonomy and decision-making authority. Dynamic work environment with growth potential and professional development. If you’re an energetic leader with a passion for operations and business growth, we’d love to connect with you