Senior quality assurance
2 weeks ago
Senior Quality Assurance (For Customer support and Collection) NIRA is building the leading financial brand for Middle India, a market of 200 million people underserved by traditional banks. With customers in 5,000+ cities & with growth engine on, we process 15,000 new loan applications daily, growing 12-15% Mo M. NIRA is solving a massive problem with technology-first lending, offering instant credit via our mobile app. We are seeking a detail-oriented and proactive individual to join our team as a Multi-Tasking Executive. This role requires balancing responsibilities across collection,customer support and loan disbursal operations, ensuring a smooth customer experience and accuracy. The ideal candidate should be organized, communicative, and comfortable working in a fast-paced environment. Key Responsibilities:- Key Responsibilities:- Quality Audits: Conduct regular audits of customer interactions (Chats, Emails & Collection Calls) to ensure adherence to company policies, regulatory standards and quality metrics. - Performance Evaluation: Assess customer support agent performance, identify areas for improvement and provide constructive feedback. - Process Improvement: Develop and implement quality improvement initiatives to enhance customer satisfaction and operational efficiency. - Training and Coaching: Create training materials and provide coaching to customer support agents to improve their skills and performance. - Data Analysis: Analyze customer interaction data to identify trends, issues and areas for improvement. - Identify Root Causes: Conduct thorough analysis to identify the underlying root causes of problems, defects, or incidents. - Collaborate with Teams: Work with cross-functional teams to gather information, analyze data, and implement solutions. Required Skills and Qualifications:- Experience: 2-3 years of experience in quality assurance or a related role, preferably in the Fintech industry. Key Skills: - Analytical and Problem-Solving Skills: Ability to analyze data, identify trends and solve complex problems. - Communication Skills: Excellent written and verbal communication skills for providing feedback and collaborating with cross-functional teams. - Attention to Detail: Keen eye for detail to identify minor issues that could lead to significant problems. - Time Management: Ability to handle multiple tasks and manage time efficiently. - Knowledge of Fintech industry regulations and standards.- Immediate joiner. - Education: Any degree in a relevant field. What We Offer: Opportunities for career growth and professional development in the Fintech industry. Collaborative and dynamic work environment.
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Senior quality assurance engineer
4 weeks ago
Bangalore, India LTIMindtree Full timeSenior QA Automation Engineer – Role Overview A Senior QA Automation Engineer plays a critical role in ensuring the quality and reliability of software products through advanced automation practices. This role involves designing and implementing scalable test automation frameworks, writing efficient test scripts, and integrating testing into the...
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Senior Quality Assurance Engineer
2 weeks ago
Bangalore, India SmartQ Full timeAbout SmartQ We are a leading B2B Food-Tech company built on 4 pillars-great people, great food, great experience, and greater good. We have grown from strength to strength with a blend of exuberant youth and exceptional experience. Bengaluru, being our headquarters, is known as the innovation hub and we have grown up to be the global leader in the...
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Senior quality assurance engineer
1 week ago
Bangalore, India SmartQ Full timeAbout Smart Q We are a leading B2 B Food-Tech company built on 4 pillars-great people, great food, great experience, and greater good. We have grown from strength to strength with a blend of exuberant youth and exceptional experience. Bengaluru, being our headquarters, is known as the innovation hub and we have grown up to be the global leader in the...
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Senior quality assurance engineer
1 week ago
Bangalore, India SmartQ Full timeAbout Smart Q We are a leading B2 B Food-Tech company built on 4 pillars-great people, great food, great experience, and greater good. We have grown from strength to strength with a blend of exuberant youth and exceptional experience. Bengaluru, being our headquarters, is known as the innovation hub and we have grown up to be the global leader in the...
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Quality assurance manager
3 weeks ago
Bangalore, India Zyoin Group Full timeThe Quality Manager leads, mentors, and manages the Quality Assurance team to maximise efficiency and provide the highest quality standards for our products and services. This role involves developing and implementing quality assurance strategies, overseeing testing processes, and collaborating with cross-functional teams to drive continuous improvement. ...
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Quality assurance manager
1 week ago
Bangalore, India Zyoin Group Full timeThe Quality Manager leads, mentors, and manages the Quality Assurance team to maximise efficiency and provide the highest quality standards for our products and services. This role involves developing and implementing quality assurance strategies, overseeing testing processes, and collaborating with cross-functional teams to drive continuous improvement. ...
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Senior Quality Assurance Engineer
7 days ago
bangalore, India Vista Applied Solutions Group Inc Full timeJob Summary:Client is looking for SQA/Test Engineer and this is hybrid position from Bengaluru, KarnatakaResponsibilities:The candidate will give extra resources to design and execute the necessary SW quality assurance activity for the Algorithm that processes various sensor signals.Development of an automated testing framework for executing test cases and...
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SOFTWARE QUALITY ASSURANCE HEAD
7 days ago
bangalore, India Zeno Full timeZeno is seeking a Head of Software Quality Assurance (SQA) to define and lead the company’s quality assurance function across software platforms, including cloud backend, mobile applications, and embedded systems. Location: Bengaluru – Work from Office (5 days a week) Start Date: ImmediateAbout ZenoAn unprecedented energy transition has begun. To meet...
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SOFTWARE QUALITY ASSURANCE HEAD
4 days ago
bangalore, India Zeno Full timeZeno is seeking a Head of Software Quality Assurance (SQA) to define and lead the company’s quality assurance function across software platforms, including cloud backend, mobile applications, and embedded systems. Location : Bengaluru – Work from Office (5 days a week) Start Date : Immediate About Zeno An unprecedented energy transition has begun. To...
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Senior Quality Assurance Engineer
2 weeks ago
bangalore, India SmartQ Full timeAbout SmartQWe are a leading B2B Food-Tech company built on 4 pillars-great people, great food, great experience, and greater good. Solving complex business problems with our heart and analyzing possible solutions with our mind lie in our DNA. We are on the perpetual route of serving our clients wholeheartedly. Armed with the stability of an MNC and the...
