Customer Smiles Expert

1 week ago

Mumbai, Maharashtra, India Intellivest Ventures & Accelerators Pvt Ltd Full time

Customer Smiles Expert (aka Customer Relationship Executive) for a Furniture and Home Interior Company.
Location : Laxmi Industrial Estate, Andheri West, Mumbai
Salary : ₹22,000 – ₹28,000 per month.
Paid on the fifth working day of every month (yes, like clockwork)
Client Details: For over a decade, we've been crafting comfort, shaping spaces, and most importantly, creating moments that make people smile.
Now, we're looking for someone wonderful to join us on this mission—a Customer Relationship Executive who's as good with people as they are with emails, as comfortable with conversations as they are with spreadsheets, and who believes every client deserves a thoughtful experience (not just a transaction).
What You'll Be Doing (aka Spreading Smiles):

•Welcoming walk-in clients with warmth, listening closely to their needs, and offering furniture solutions that fit like a dream.

•Following up with clients and interior designers—not to "close a sale," but to keep the conversation going, with care and clarity.

•Coordinating with designers and architects to explore collaboration opportunities. Think of it as design matchmaking

•Preparing quotes (with flair and accuracy), and sharing them after approvals.

•Bridging the conversation between our clients and sales team—especially when prices need a little back-and-forth magic.

•Maintaining a clean, updated client database—because good records = happy memories.

•Handling queries with empathy and offering smooth, timely resolutions.

•Pitching in with digital media and our upcoming e-commerce journey—we love fresh ideas
What You Bring Along:

•Excellent spoken and written English (you're the kind of person people like getting emails from).

•A well-put-together presence and a natural sense of warmth.

•Comfort in dealing with clients, designers, and team members alike.

•A working knowledge of Google Sheets / Excel (nothing fancy—just the basics).

•Thoughtful email-writing skills and strong follow-up instincts.

•Confidence, initiative, and a gentle touch of humour—we love people who take work seriously, but not themselves too seriously

•(Female candidates are preferred for this position.)
What You'll Love About Us:

•Sundays Off – because weekends are sacred.

•Yearly Bonus – a thank-you hug in financial form.

•Leave Encashment – unused leaves = extra treats.

•Generous Leave Policy – for when you need to rest, travel, or just do nothing.

•Positive Workplace Vibes – mutual respect, teamwork, and laughter included.
Think This Role Has Your Name On It? We'd love to meet you
For quik response, please WhatsApp to
Mrynmayee More on
or email your resume to
Team- Intellex Strategic Consulting Private Limited
Follow us on LinkedIn:

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