Customer Specialist

1 day ago


Uncha Samana, India NIIT Full time
About UsNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and InstitutionLink to NIIT LinkedIn page - 1 to 3 yearsJob Location: Gurgaon, sector 34Contractual role for 6 months (can be convert into Permanant as well in case of good performance)Working days: 5 days from Gurgaon officeKeyskills: L1/L2 support, good communications, customer service, escalations management, international experience is required.Job DescriptionRoles and Responsibilities-

Global WTD/HTD and FAQs: Develop and maintain Global Work Instructions (WTD/HTD) and Frequently Asked Questions (FAQ) documents. These resources will serve as reference materials for internal teams, ensuring consistency in understanding and execution during and after the LMS transition.-

Initial User Assistance: L1 support teams act as the first point of contact for users experiencing issues during the LMS transition. They address basic user queries, provide guidance on common tasks, and offer general information about the new system.-

Issue Triage and Escalation: These teams handle the initial troubleshooting of issues reported by users. If an issue is beyond their expertise, they escalate it to L2 or L3 support, ensuring that more complex problems are resolved efficiently.-

Customer Service and Communication: L1 support teams play a critical role in maintaining clear and effective communication with users. They ensure that users feel supported throughout the transition process, addressing concerns and providing timely updates.-

Monitoring and Reporting: L1 support tracks common issues and user feedback, providing valuable insights to the transition team. This helps identify recurring problems and areas where additional training or resources might be needed.Please share your cv at is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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