Customer Support Specialist
1 day ago
- Provide exceptional customer service to customers via phone, email, and chat channels.
- Address customer inquiries, concerns, and issues regarding flight bookings, reservations, cancellations, and other travel-related services.
- Ensure accurate and timely resolution of customer queries and requests in accordance with company policies and procedures.
- Adhere to quality and performance standards while handling customer interactions to meet or exceed KPIs.
- Collaborate with team members and other departments to optimize processes and improve customer satisfaction.
- Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.JOB DETAILS:- Post: Process Associate
- Shift timings: 24×7 Rotational (any 09-hour shift)
- Working Days: 05 Days (Rotational)
- Week Offs: 02 Days (Rotational)
- Both side transport service (If hiring zone with Cab facility)ELIGIBILITY CRITERIA
- High school diploma or equivalent
- Minimum 06 months of experience in international travel customer support (Amadeus is must)
- Immediate joiners willing to work from the officeREQUIRED SKILLS
- Excellent verbal and written communication skills
- Understanding of customer service policies and procedures related to travel
- Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.WALK IN - Monday to SaturdayTIME - 10:00AM - 4:00PMADDRESS - Infotech center - IGT Solutions, Ground floor, 1140 old Delhi Gurgaon road- Sector 22ACONTACT PERSON - Jaisika
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