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Customer Support Specialist

2 months ago

Uncha Samana, India IGT Solutions Full time
____We are hiring for top international process in IGT -GGN___ROLES AND RESPONSIBILITIES-

Provide exceptional customer service to customers via phone, email, and chat channels.-

Address customer inquiries, concerns, and issues regarding flight bookings, reservations, cancellations, and other travel-related services.-

Ensure accurate and timely resolution of customer queries and requests in accordance with company policies and procedures.-

Adhere to quality and performance standards while handling customer interactions to meet or exceed KPIs.-

Collaborate with team members and other departments to optimize processes and improve customer satisfaction.-

Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.JOB DETAILS:- Post: Process Associate-

Shift timings: 24×7 Rotational (any 09-hour shift)-

Working Days: 05 Days (Rotational)-

Week Offs: 02 Days (Rotational)-

Both side transport service (If hiring zone with Cab facility)ELIGIBILITY CRITERIA-

High school diploma or equivalent-

Minimum 06 months of experience in international travel customer support (Amadeus is must)-

Immediate joiners willing to work from the officeREQUIRED SKILLS-

Excellent verbal and written communication skills-

Understanding of customer service policies and procedures related to travel-

Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.WALK IN - Monday to SaturdayTIME - 10:00AM - 4:00PMADDRESS - Infotech center - IGT Solutions, Ground floor, 1140 old Delhi Gurgaon road- Sector 22ACONTACT PERSON - Jaisika