Desktop Support Engineer
6 days ago
Role Summary The Desktop Support Engineer is responsible for providing technical support to end users by troubleshooting hardware, software, network, and application issues. The role requires strong communication, customer service orientation, and the ability to resolve issues efficiently—either remotely or onsite. Key Responsibilities 1. End-User Support Provide L1/L2 technical support for desktops, laptops, printers, and mobile devices. Install, configure, and troubleshoot Windows/macOS operating systems. Resolve issues related to Microsoft Office, browsers, email clients, VPN, and collaboration tools. Handle user access requests, password resets, and account provisioning. 2. Hardware & Software Management Install and configure new hardware, peripherals, and authorized software. Perform routine maintenance, updates, and patching of desktops/laptops. Assist with asset tagging, inventory management, and hardware lifecycle tasks. 3. Incident & Service Request Management Log, track, and close tickets via the ITSM system (ServiceNow, Jira, Freshservice, etc.). Ensure timely resolution of incidents within agreed SLA. Escalate complex technical issues to L2/L3 teams. 4. Network & Security Support Basic troubleshooting of LAN, Wi-Fi, printers, and IP phones. Ensure endpoints comply with security standards (AV, encryption, patching). Assist with onboarding and offboarding of employees. 5. Onsite Coordination Provide in-person desk-side support if required. Assist during IT audits, new system rollouts, upgrades, and infrastructure changes. 6. Documentation Maintain knowledge base articles, FAQs, and troubleshooting guides. Document incident resolutions, asset changes, and user requests. Requirements Required Skills & Qualifications Technical Skills Strong knowledge of Windows 10/11, macOS basics. Experience with Active Directory, Exchange, O365 administration. Familiarity with remote support tools (TeamViewer, AnyDesk, RDP, SCCM/Intune). Understanding of networks (TCP/IP basics), VPNs, WiFi troubleshooting. Printer troubleshooting and peripheral setup. Soft Skills Excellent verbal and written communication. Strong customer service mindset. Ability to work independently and within a team. Good problem-solving and analytical skills. Preferred/Optional Skills ITIL Foundation certification. Experience with MDM tools (Intune, Workspace ONE). Basic scripting knowledge (PowerShell, Bash). Knowledge of ticketing systems (ServiceNow, Freshservice). Education Graduate in Computer Science / IT / Engineering, OR Diploma in Hardware & Networking / MCA / relevant certifications.
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Desktop Support Engineer
2 weeks ago
New Delhi, India Wipro Full timeHiring – Desktop Support L1 | Ahmedabad Location: Vastrapur, Ahmedabad – 380054 Role: Desktop Support L1 (Field – System Engineer) ⏳ Shift: General Shift (9:30 AM – 7:00 PM) Experience: More than 1 YearJob Description (JD): • Field visits to assigned branches in base location & nearby cities • Troubleshooting desktops, laptops, switches,...
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Desktop Support Engineer
2 weeks ago
New Delhi, India GenSpark Full timeDesktop Engineer The Desktop Engineer supports daily IT operations and ensures smooth, secure end-user computing acrossmacOSandWindowsenvironments. This role manages device deployment throughJamfPro andIntune , handles IT asset lifecycle, provides technical support for users and corporate events, and maintains compliance with security and operational...
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Desktop Support Engineer
2 weeks ago
New Delhi, India GenSpark Full timeDesktop Engineer The Desktop Engineer supports daily IT operations and ensures smooth, secure end-user computing acrossmacOSandWindowsenvironments. This role manages device deployment throughJamfPro andIntune , handles IT asset lifecycle, provides technical support for users and corporate events, and maintains compliance with security and operational...
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Desktop Support Engineer
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New Delhi, India Tata Consultancy Services Full timeTCS is hiring for Desktop Support Engineer role !Role : Desktop Support EngineerLocation : DelhiExperience : 8 - 10 yearsProvide technical support for desktop systems, hardware, software, and peripheralsTroubleshoot and resolve issues related to operating systems, applications, and network connectivityInstall, configure, and maintain desktops, laptops,...
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Desktop Engineering Support
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New Delhi, India Luxoft Full timeProject Description:Investigate systemic issues that negatively affect the end user experience, implement solutions that increase productivity. Work with business partners to understand needs and pain points that impact productivity. Focus will primarily be on issues that arise during device migration of Merger and Acquisition activity.Responsibilities-...
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Desktop Engineering Support
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New Delhi, India Luxoft Full timeProject Description:Investigate systemic issues that negatively affect the end user experience, implement solutions that increase productivity. Work with business partners to understand needs and pain points that impact productivity. Focus will primarily be on issues that arise during device migration of Merger and Acquisition activity.Responsibilities-...
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Desktop Support Engineer
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS is hiring forDesktop Support Engineerrole !Role : Desktop Support Engineer Location : Delhi Experience : 8 - 10 yearsProvide technical support for desktop systems, hardware, software, and peripherals Troubleshoot and resolve issues related to operating systems, applications, and network connectivity Install, configure, and maintain desktops, laptops,...
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Desktop Support Engineer
2 weeks ago
New Delhi, India ITC Infotech Full timeJob Title:Junior Desktop Support Engineer Location:Mumbai Experience:1.6 years to 2 Years Employment Type:Full-time Working Days:6 days (as per company policy) Interview- 1st round virtually through MS teams and 2nd round Face to face mandatory in Mumbai office. Job Overview: We are looking for a motivated and customer-focused Junior Desktop Support Engineer...
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Desktop Support Engineer
1 week ago
New Delhi, India ITC Infotech Full timeJob Title:Junior Desktop Support Engineer Location:Mumbai Experience:1.6 years to 2 Years Employment Type:Full-time Working Days:6 days (as per company policy) Interview- 1st round virtually through MS teams and 2nd round Face to face mandatory in Mumbai office. Job Overview: We are looking for a motivated and customer-focused Junior Desktop Support Engineer...
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Desktop Support Engineer
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New Delhi, India ITC Infotech Full timeJob Title: Junior Desktop Support EngineerLocation: GurgaonEmployment Type: Full-timeExperience Required: 2 yearsRequired immediate joiners (Can able to join by mid of December)Mode of interview 1st round will be virtual 2nd round mandatory Face to face round in Gurgaon location.Job SummaryWe are seeking a motivated and detail-oriented Junior Desktop Support...
