Assistant Manager

3 weeks ago

Mumbai, Maharashtra, India VEGROW Full time

Role Summary

The Assistant Manager - Quality will be responsible for managing and analyzing multiple projects within the banana export operations, with a primary focus on temperature monitoring across the entire supply chain —from farm to cold storage, dispatch, pre-carriage transportation, and voyage monitoring. The role also includes root cause analysis (RCA) of customer complaints related to container quality and shipment performance. This position demands strong analytical ability, process monitoring, and coordination with cross-functional teams to ensure quality, compliance, and customer satisfaction.

Key Responsibilities

Project & Operations Management

  • Oversee and track multiple projects related to banana export operations.
  • Coordinate with farm supervisors, packhouse teams, logistics providers, and cold storage operators to ensure smooth execution.
  • Ensure dispatches are completed within schedule and as per quality standards.

Temperature Control & Cold Chain Monitoring

  • Monitor and document temperature data at all stages: farm, cold storage, dispatch, pre-carriage transport, and voyage.
  • Analyze logger reports and identify deviations or breakdowns in cold chain management.
  • Recommend corrective actions to prevent spoilage and maintain export quality.

Analysis & Reporting

  • Perform detailed analysis of supply chain data to optimize processes and reduce losses.
  • Prepare regular reports (daily/weekly/monthly) highlighting performance, deviations, and recommendations.
  • Develop dashboards for real-time monitoring of critical parameters.

Customer Complaint Management & RCA

  • Investigate customer complaints related to container quality, temperature deviations, or product spoilage.
  • Conduct root cause analysis (RCA) and identify corrective/preventive actions.
  • Share findings with internal teams, suppliers, and logistics partners to avoid recurrence.

Quality Assurance & Compliance

  • Support adherence to post-harvest SOPs (chlorine wash, Bavistin dips, pre-cooling, double-dipping, etc.).
  • Audit farm and cold storage practices to ensure compliance with export standards.
  • Maintain accurate documentation for compliance and supplier communication.

Key Skills & Competencies

  • Strong analytical and problem-solving skills.
  • Knowledge of cold chain management and fruit export processes.
  • Proficiency in data analysis tools (Excel, Google Sheets, or equivalent).
  • Familiarity with temperature logger systems and reporting formats.
  • Effective communication and coordination with diverse stakeholders.
  • Root cause analysis (RCA) and complaint resolution skills.

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