Team Lead WFM
7 days ago
● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM)
● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes
● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments
● Conduct regular audits for schedule hygiene, adherence to labor laws, and internal policy compliance
● Collaborate closely with forecasting, real-time analysts (RTA), and operations to address coverage gaps and overstaffing
● Drive automation and efficiency in scheduling through tool features, macros, or process improvements
● Support short-term and long-term capacity planning by sharing data-driven scheduling insights
● Provide training and mentorship to junior schedulers on IEX functionalities and WFM best practices
● Create and present schedule performance dashboards and reports to WFM and business stakeholders
Applicant’s Specifications & Qualification:
● Hands-on expertise in IEX (NICE WFM) with strong understanding of scheduling logic and modules
● Strong MS Excel skills (including pivot tables, VLOOKUP, time-series formulas)
● Excellent communication and team coordination skills
● Experience in handling multi-skill, multi-queue scheduling environments
● Strong analytical and decision-making abilities
● Flexible to work in rotational shifts and 24×7 operations
● Ability to handle pressure, meet strict deadlines, and drive a performance culture
● Prior experience in a WFM Scheduling Team Lead or senior scheduling analyst role is preferred
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Team Lead WFM
2 weeks ago
Pune, India Tech Mahindra Full timeRole and Responsibilities:● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM)● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments●...
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Team Lead WFM
2 weeks ago
Pune, India Tech Mahindra Full timeRole and Responsibilities: ● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM) ● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes ● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA...
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Team Lead WFM
4 weeks ago
Pune, Maharashtra, India Tech Mahindra Full timeRole and Responsibilities: ● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM) ● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes ● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments...
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Team Lead WFM
4 weeks ago
Pune, Maharashtra, India Tech Mahindra Full timeRole and Responsibilities:● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM)● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments●...
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Team Lead WFM
1 day ago
Pune, Maharashtra, India Tech Mahindra Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole and Responsibilities:● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM)● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments●...
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Team Lead WFM
2 weeks ago
Pune, India Tech Mahindra Full timeRole and Responsibilities: ● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM) ● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes ● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments...
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Team Lead WFM
6 days ago
Pune, India Tech Mahindra Full timeRole and Responsibilities: ● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM) ● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes ● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments ●...
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Team Lead WFM
2 weeks ago
pune, India Tech Mahindra Full timeRole and Responsibilities: ● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM) ● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes ● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments ●...
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Team Lead WFM
2 weeks ago
Pune, India Tech Mahindra Full timeRole and Responsibilities: ● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM) ● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes ● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments...
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Team Lead WFM
2 weeks ago
Pune, India Tech Mahindra Full timeRole and Responsibilities: ● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM) ● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes ● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments ●...
