Team Lead WFM
4 days ago
Role and Responsibilities:● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM)● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments● Conduct regular audits for schedule hygiene, adherence to labor laws, and internal policy compliance● Collaborate closely with forecasting, real-time analysts (RTA), and operations to address coverage gaps and overstaffing● Drive automation and efficiency in scheduling through tool features, macros, or process improvements● Support short-term and long-term capacity planning by sharing data-driven scheduling insights● Provide training and mentorship to junior schedulers on IEX functionalities and WFM best practices● Create and present schedule performance dashboards and reports to WFM and business stakeholdersApplicant’s Specifications & Qualification:● Hands-on expertise in IEX (NICE WFM) with strong understanding of scheduling logic and modules● Strong MS Excel skills (including pivot tables, VLOOKUP, time-series formulas)● Excellent communication and team coordination skills● Experience in handling multi-skill, multi-queue scheduling environments● Strong analytical and decision-making abilities● Flexible to work in rotational shifts and 24×7 operations● Ability to handle pressure, meet strict deadlines, and drive a performance culture● Prior experience in a WFM Scheduling Team Lead or senior scheduling analyst role is preferred
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Team Lead WFM
3 days ago
Pune, India Tech Mahindra Full timeRole and Responsibilities: ● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM) ● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes ● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA...
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Team Lead WFM
3 weeks ago
Pune, Maharashtra, India Tech Mahindra Full timeRole and Responsibilities:● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM)● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments●...
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Team Lead WFM
2 weeks ago
Pune, Maharashtra, India Tech Mahindra Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole and Responsibilities:● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM)● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments●...
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Team Lead WFM
2 weeks ago
Pune, Maharashtra, India Tech Mahindra Full timeRole and Responsibilities: ● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM) ● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes ● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments...
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Team Lead WFM
1 day ago
Pune, India Tech Mahindra Full timeRole and Responsibilities: ● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM) ● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes ● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments...
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Team Lead WFM
4 days ago
pune, India Tech Mahindra Full timeRole and Responsibilities: ● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM) ● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes ● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments ●...
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Team Lead WFM
3 days ago
Pune, India Tech Mahindra Full timeRole and Responsibilities: ● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM) ● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes ● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments...
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Team Lead WFM
4 days ago
Pune, India Tech Mahindra Full timeRole and Responsibilities: ● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM) ● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes ● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments ●...
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Team Lead WFM
4 days ago
Pune, India Tech Mahindra Full timeRole and Responsibilities: ● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM) ● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes ● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments ●...
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INFOR WFM Tester
2 weeks ago
Pune, Maharashtra, India Birlasoft Limited Full timeJob DescriptionDescriptionWe are seeking an experienced INFOR WFM Tester to join our team. The successful candidate will be responsible for testing INFOR WFM software and ensuring that it meets the quality standards. The ideal candidate should have 7-10 years of experience in INFOR WFM testing and should be able to work independently as well as in a...
