L2/L3 Deputy . Manager Technical

1 week ago

chennai, India USAM Technology Solutions Pvt Full time

We are seeking a highly skilled and experienced L2/L3 Support Engineer to join our dynamic team. The ideal candidate will have a strong background in providing technical support to enterprise clients, with expertise across various domains including server installation, network products, storage solutions, security, and virtualization/cloud technologies.

 

Responsibilities:

 

1.       Server Installation and Configuration:

·         Conduct basic installation of servers (RACK/Tower), including physical verification of components.

·         Mount servers in customer racks/data centers as per site conditions.

·         Power on, initialize, and configure basic settings in the BIOS.

·         Configure iLO for remote management.

·         Update firmware of servers and other components.

·         Configure RAID as per customer requirements.

·         Install operating systems and configure IP address settings as per customer specifications.

·         Setup and configure HPE servers ranging from Micro servers to DL380.

 

2.       Windows Server/Linux Servers:

·         Install Windows Server versions in physical/virtual environments.

·         Configure Active Directory, DHCP, DNS, WSUS, Web server, FTP server, DFS server roles in Windows Server.

·         Set up and tune Group Policies according to customer requirements.

·         Diagnose and troubleshoot server services issues, AD recovery modes, etc.

·         Configure and troubleshoot file/print services, RDP services, etc.

·         Deploy and configure various flavors of Linux distributions including RedHat Enterprise, CentOS, Ubuntu.

·         Configure server roles, services, and IP setup in Linux environments.

 

 

3.       Storage (NAS/SAN):

·         Analyze customer requirements and suggest suitable storage models (NAS/SAN).

·         Configure storage according to customer requirements, including file sharing and backup to cloud.

·         Handle SAN storage protocols, basic configurations in SAN switches, and troubleshooting.

·         Perform various storage-related tasks such as tiering, disk grouping, and protection groups in standard SAN storage products.

 

4.       Network Products:

·         Familiarity with standard networking products such as L2/L3 managed/unmanaged switches, firewall devices, wireless access points, routers.

·         Handle entry-level firewalls and basic configurations.

·         Configure L2 switches, create VLANs, trunking, and stacking.

·         Familiarity with IP address schemes of SMB/Enterprise segments and DMZ configurations.

·         Knowledge of IPVPN, SDWAN, SASE, ZTNA technologies.

 

5.       Security and Backup Applications:

·         Set up various backup solutions for SMB/Enterprise/Government customers.

·         Install, customize, and troubleshoot backup products such as Veritas, Commvault, Veeam, Acronis.

·         Support customers in data retrieval from backups in case of disaster.

·         Handle Tape drives/libraries/autoloader and deploy/troubleshoot antivirus/next-gen AV products.

 

6.       Virtualization/Cloud/HCI:

·         Knowledge in setting up server virtualization using VMware vSphere 7/8.

·         Configure data stores from different storage products and install/configure VMware ESXi, vCenter, HA, and FT solutions.

·         Familiarity with on-premise/public cloud infrastructure and administration of Azure cloud entities and subscriptions.

·         Understanding of HCI solutions using VMware vSAN, Nutanix, HPE SimpliVity.


Requirements

·         Bachelor's degree in Computer Science, Information Technology, or related field.

·         Relevant certifications such as CCNA, MCSA, RHCSA, VMware certifications are preferred.

·         Strong analytical and problem-solving skills.

·         Excellent communication and interpersonal skills.

·         Ability to work independently and as part of a team in a fast-paced environment.


Benefits

·         Competitive salary structure.

·         Comprehensive benefits package, including health insurance.

·         Opportunities for career growth and professional development.

·         Collaborative and supportive work environment.

 


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