L2/L3 Deputy . Manager Technical

1 week ago


Chennai, Tamil Nadu, India USAM Technology Solutions Pvt Full time
Job Description

We are looking for a skilled L2/L3 Support Engineer to join our team. The ideal candidate will have experience in providing technical support to enterprise clients, specializing in server installation, network products, storage solutions, security, and virtualization/cloud technologies.

Responsibilities:

  • Server Installation and Configuration:
    • Perform server installations (RACK/Tower), including component verification.
    • Mount servers in customer racks/data centers based on site conditions.
    • Power on, initialize, and configure BIOS settings.
    • Set up iLO for remote management.
    • Update firmware of servers and components.
    • Configure RAID as per customer needs.
    • Install operating systems and configure IP addresses.
    • Setup and configure HPE servers from Micro servers to DL380.
  • Windows Server/Linux Servers:
    • Install Windows Server in physical/virtual environments.
    • Configure Active Directory, DHCP, DNS, WSUS, and more.
    • Set up Group Policies as required.
    • Diagnose server service issues and recovery modes.
    • Configure file/print services, RDP services, etc.
    • Deploy various Linux distributions and configure server roles and IP setups.
  • Storage (NAS/SAN):
    • Analyze customer requirements for suitable storage models.
    • Configure storage, including file sharing and cloud backup.
    • Handle SAN protocols, configurations, and troubleshooting.
    • Perform tasks like tiering and disk grouping.
  • Network Products:
    • Work with networking products like switches, firewalls, and routers.
    • Configure L2 switches, VLANs, and more.
    • Understand IP address schemes and technologies like IPVPN, SDWAN, SASE.
  • Security and Backup Applications:
    • Set up backup solutions for various customers.
    • Install and troubleshoot backup products.
    • Support data retrieval from backups.
    • Manage Tape drives, antivirus products, etc.
  • Virtualization/Cloud/HCI:
    • Setup server virtualization using VMware vSphere.
    • Configure data stores, VMware solutions, and cloud administration.
    • Understand HCI solutions with VMware vSAN, Nutanix, HPE SimpliVity.
Requirements

Bachelor's degree in Computer Science or related field.Relevant certifications such as CCNA, MCSA, RHCSA, VMware.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to work independently and in a team.
Benefits

Competitive salary structure.Comprehensive benefits package with health insurance.Career growth opportunities.Supportive and collaborative work environment.


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