Associate Management

6 days ago

Mumbai, India Karma Management Global Consulting Solutions Private Limited Full time

Job Role: 1. Associate Onboarding & Coordination ·         Identify and evaluate new associates based on business requirements. ·         Collect, verify, and maintain documentation for onboarding. ·         Conduct orientation and ensure associates understand processes, SLAs, and compliance guidelines. ·         Act as a single point of contact between the company and associates. 2. Activity Allocation & Monitoring ·         Allocate tasks to associates based on expertise, location, and availability. ·         Track activity progress and ensure timely completion within TAT. ·         Maintain daily/weekly trackers for all assignments. ·         Follow up with associates on pending tasks and escalate delays. 3. Performance Management ·         Monitor associate performance, service quality, and adherence to timelines. ·         Maintain performance reports and conduct periodic evaluations. ·         Identify gaps and arrange training or corrective actions when required. 4. Finance & Billing ·         Coordinate for submission of associate bills and supporting documents. ·         Verify bills with activity trackers before sending to finance. ·         Ensure timely payment processing and resolve queries related to billing or discrepancies. 5. Compliance & Documentation ·         Ensure all activities handled by associates comply with legal and internal policies. ·         Maintain updated records of associate documents, agreements, and compliance papers. ·         Conduct periodic reviews to verify documentation accuracy. 6. Relationship Management ·         Build and maintain strong relationships with associates for long-term partnerships. ·         Handle associate concerns and provide timely resolution. ·         Maintain professionalism and confidentiality at all times. Requirements Required Skills:   Good communication skills and mail drafting , Basic knowledge Excel Exp: Min 1 year in any client interaction role

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