L3 Desktop Engineering Sme

2 days ago


Delhi, India Tata Consultancy Services Full time

Job Role - L3 Desktop Engineering SME (SCCM Application packaging and Application deployment )Experience Range: 5 to 10 yearsJob Locations: Pune, Bangalore, MumbaiJob DescriptionMust HaveProviding remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customersFollow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs) while attempting to resolve the incidentsTroubleshooting and resolving hardware and software issues remotely to help end-usersAssisting end-users to set up accounts and install applications for a seamless onboarding experienceEstablishing network configurations to guarantee ideal application performanceIT troubleshooting using targeted customer inquiries by conducting remote diagnostics and system analysisGiving users step-by-step instructions for resolving technological issuesResponding and following up quickly to technical questions and escalating complex technical issues to appropriate teamsDocumenting and recording error reports and keeping track of performance indicatorsCollaborating with on-site technicians and customer support teamsStaying updated with the latest technologies and software updatesRoles/ ResponsibilitiesYou possess a comprehensive understanding of the Windows, Linux, and Mac OS environmentsYou are proficient with helpdesk and remote desktop programs like Freshdesk and ZendeskYou have an advanced understanding of IT setup, hardware, and softwareYou have an exceptional aptitude for identifying and prioritizing IT issuesYou possess extensive knowledge of handling IT issues for clientsYou have proficiency in tracking performance indicators and documenting processes.You are able to provide critical application feedback to IT developers



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