Senior Desktop Support

7 days ago


Delhi, India Aptonet Inc Full time

Desktop Senior IT Support Analyst Working On-site in the India office, Mumbai office.12 months+ Contract to hireThey will need to know Powershell scripting, Windows OS, Hyena would be a plus as they use this to back into remote systems.Supporting Deskside - customer service must be excellent.Senior IT Support AnalystHands-on Windows desktop support building PCs and fixing operating system/driver/software issues – Dell environment, autopilot / PXEMicrosoft 0365 Office – resolving customer issues, SME on SharePoint and Teams end user supportAccount administration (e.G. Active Directory, group policy, Okta, logon problems including remote logon issues).iPhone email support - Airwatch (e.G. mailbox setup and synchronisation issues).Service now experience, ticket and escalation handlingAble to build relationships and rapport with clients in a face to face environment.AV meeting room support and troubleshootingCisco VCsSolsticeApp SpaceLiaise with HQ team and local AV vendorRegional Technical LeadEscalation point for the other desktop membersOpening tickets with MicrosoftWindows Vulnerability management via RiskSense and powershell scriptingAsset life-cycle replacement, reporting and recyclingEMEA Meeting room monthly reportingRoll out of Tanium & ControlUpProcess automation – power automate, MS Forms



  • Delhi, India Aptonet Inc Full time

    Desktop Senior IT Support Analyst Working On-site in the India office, Mumbai office.12 months+ Contract to hireThey will need to know Powershell scripting, Windows OS, Hyena would be a plus as they use this to back into remote systems.Supporting Deskside customer service must be excellent.Senior IT Support AnalystHands-on Windows desktop support building...

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