Language Specialist

4 days ago

thane, India Recrutory Full time

Job Title: French Language Customer Support Specialist

Location - Thane - Mumbai

Compensation - 10 LPA

Shift = US 9 Hour shift - 5 days working

Relocation travel and 15 days accommodation will be provided

Proficiency - B2 & Above

Job Overview:

We are seeking a French language expert to join our team as a Customer Support Specialist, providing voice and phone support to French -speaking customers. The ideal candidate will have excellent communication skills in both French and English, as well as a strong understanding of customer service principles. This role requires the ability to effectively troubleshoot and resolve customer issues over the phone while maintaining a high level of professionalism and empathy.

Responsibilities:

  • Provide exceptional customer support to French -speaking customers via phone calls, ensuring their inquiries and concerns are addressed promptly and effectively.
  • Serve as the primary point of contact for French -speaking customers, assisting them with product-related questions, technical issues, and order inquiries.
  • Utilize active listening skills to understand customer needs and concerns, demonstrating empathy and patience throughout the interaction.
  • Troubleshoot and resolve customer issues in a timely manner, escalating complex issues to higher-level support teams when necessary.
  • Document customer interactions accurately and thoroughly in the company's CRM system, including details of the issue, resolution provided, and any follow-up actions required.
  • Collaborate closely with internal teams such as product development, sales, and logistics to ensure timely resolution of customer issues and enhance overall customer satisfaction.
  • Stay up-to-date on product knowledge, company policies, and industry trends to effectively assist customers and provide accurate information.
  • Contribute to ongoing process improvements and initiatives aimed at enhancing the quality of customer support and overall customer experience.

Qualifications:

  • Fluency in spoken and written French is essential, with a strong command of formal and informal language styles.
  • Proficiency in English is required to effectively communicate with internal teams and stakeholders.
  • Previous experience in customer support or a related field is preferred, with a proven track record of delivering high-quality service to customers.
  • Excellent communication skills, including active listening, clear verbal expression, and professional phone etiquette.
  • Strong problem-solving abilities, with the capacity to think quickly and logically under pressure.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Empathetic and patient demeanor, with a genuine desire to help customers resolve their issues.
  • Familiarity with CRM software and support ticketing systems is a plus.
  • Flexibility to work shifts that may include evenings, weekends, and holidays, based on customer support needs.

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