WSO2 Support Specialist

4 weeks ago


India Aujas Cybersecurity Full time

WSO2 Support Specialist

Years of Experience - 3-5 Years


Job Description:

As a WSO2 Support Specialist, you will be responsible for providing incident response, operational/BAU support, and enhancement support activities for Single Sign-On (SSO) and Multi-Factor Authentication (MFA) systems based on the WSO2 platform. You will work closely with application teams to ensure the smooth operation and continuous improvement of our authentication systems.


Key Responsibilities:

  • Provide timely and effective incident response for issues related to WSO2 SSO and MFA systems.
  • Perform operational and business-as-usual (BAU) support tasks, including system monitoring, troubleshooting, and performance tuning.
  • Collaborate with internal teams and external stakeholders to identify opportunities for system enhancements and improvements.
  • Implement and test enhancements, upgrades, and patches to the WSO2 platform while ensuring minimal disruption to services.
  • Develop and maintain documentation, including standard operating procedures (SOPs) and knowledge base articles, to support efficient system operations and troubleshooting.


Qualifications:

  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • Strong experience with WSO2 Identity Server and WSO2 Identity Gateway, including configuration, administration, and troubleshooting.
  • Proficiency in scripting languages such as Bash, Python, or PowerShell for automation and task scheduling.
  • Experience with multi-factor authentication (MFA) solutions and protocols (e.g., OAuth, SAML, OpenID Connect).
  • Knowledge of cybersecurity best practices and principles, particularly related to authentication and access control.
  • Excellent communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
  • Strong problem-solving skills and the ability to work independently or as part of a team in a fast-paced environment.



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