Quality Auditor

4 weeks ago

Gurugram, India Great Learning Full time

Job Description

The Role

  • Participates in design of call
  • Performs call monitoring according to monitoring formats & quality standards andprovides trend data to the management team.
  • Uses a quality monitoring data management system to compile and track performance at team and individual level.
  • Performs monitors of Inside Sales email responses.
  • Participates in customer listening programs to identify customer needs an expectations.
  • Provides actionable data to various internal support groups as needed.
  • Coordinates and facilitates call calibration sessions for staff.
  • Provides feedback to team leaders and managers help them to sync better within the team
  • Prepares and analyzes internal and external quality reports for management staff review.
  • Perform PIP calibration sessions and other duties as assigned.

Qualifications

  • Minimum 2-6 years' experience preferably in BPO/ITES industry
  • Excellent verbal, written and interpersonal communication skills.
  • Effective listening and comprehension ability is must
  • Outstanding customer service skills and dedication to providing exceptional customer care.
  • Must be self-motivator and self-starter.

  • Quality Auditor

    1 week ago

    Gurugram, Haryana, India ESSVEE SERVICES Full time

    **Position : Quality Analyst** **Experience : MINIMUM 3 years as QA in any bpo)** **Job Location : Gurgaon** **Education : Any Graduate** **Profile**: **- Audit Assignments towards achieving the KPI.** **- Sharing VOC to maximize the revenue with help of Audits Projects.** **- Sharing new ideas to enhance the revenue with the help of audits.** **-...

  • Customer Service Quality Auditor

    4 weeks ago

    Gurugram, India Dana Choga Full time

    Job Title:Customer Service Quality Auditor Location:Gurgaon Salary:₹5 LPA + Benefits Department:Call Centre Operations – Dana Choga (Cloud Kitchen & Restaurants) Experience Required:2–4 years Employment Type:Full-time About Us: Dana Chogais a trusted and beloved name in the food & hospitality industry, known for serving high-quality North Indian...

  • Quality Auditor

    1 week ago

    Gurugram, Haryana, India Mercury Solutions Limited Full time

    Job Responsibility: **To audit once in a month on repair and maintenance parameters of retail stores.** **Critical compliances are important for running operations like availability of GST, trade license, Shop and establishment.** **Job also includes getting tickets raised from Store Manager,sharing reports for the audit on time.** **Auditors required for...

  • Tamil Quality Auditor

    2 weeks ago

    Gurugram, Haryana, India ESSVEE SERVICES Full time

    **Position : Quality Analyst in TAMIL** **Experience : MINIMUM 3+ years as QA in ANY BPO/CALL CENTER )** **Job Location : Gurgaon** **Education : Any Graduate** **Profile**: **- Audit Assignments towards achieving the KPI.** **- Sharing VOC to maximize the revenue with help of Audits Projects.** **- Sharing new ideas to enhance the revenue with the...

  • Salon Auditor

    1 week ago

    Gurugram, Haryana, India Femina Flaunt Studio Salon Full time

    **Job description: Mystery Auditor** Locations targeted: Gurgaon, Sitapur, Jabalpur, and Trivandrum. **Responsibilities**: Visit salons incognito to evaluate the customer experience. Assess the cleanliness, ambiance, and compliance with company standards with supporting evidence. (the format will be provided). Interact with salon staff and observe their...

  • Quality Auditor

    2 weeks ago

    Gurugram, Haryana, India Great Learning Full time

    **Job Description**: The Role - Participates in design of call - Performs call monitoring according to monitoring formats & quality standards andprovides trend data to the management team. - Uses a quality monitoring data management system to compile and track performance at team and individual level. - Participates in customer listening programs to identify...

  • Auditor

    2 weeks ago

    Gurugram, Haryana, India Onnsynex Ventures Private Liminted Full time

    **Skills Required**: - Should be soft spoken with excellent follow skills - Good verbal and written communication skills, with the ability to articulate findings clearly and concisely. - Proficiency in MS Office suite (Word, Excel, PowerPoint), and Google sheets. - Excellent organizational and time management skills with the ability to prioritize tasks...

  • Quality Auditor

    1 week ago

    Gurugram, Haryana, India Mercury Solutions Limited Full time

    **Key Responsibilities**: - Conduct virtual audits of retail stores using remote monitoring tools (e.g., video conferencing, CCTV footage, digital checklists, photo reviews). - Assess compliance with standard operating procedures (SOPs), merchandising guidelines, hygiene standards, and customer service protocols. - Evaluate store performance against...

  • Audit of Quality Management System

    4 weeks ago

    Gurugram, India Maruti Suzuki Full time

    Educational Qualifications:Bachelor's Degree in Automobile/Mechanical Engineering Years of experience:5~10 yrs. Nature of experience:· Exposure of (4-wheeler / 2-Wheeler) & Automotive products · Basic knowledge of major manufacturing processes like welding / pressing / machining casting / molding / Heat treatment. · Work as an internal auditor / certified...

  • Lead Internal Auditor

    2 weeks ago

    Gurugram, India Better Mortgage Corporation Full time

    Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:- We’ve funded...