hospital Operational Incharge

Role & responsibilities

1. Administrative & Strategic Responsibilities

2. 
   • Oversee day-to-day hospital operations to ensure smooth functioning.

3. • Implement policies and SOPs as per NABH/NABL or other regulatory standards.
4. • Coordinate between departments (clinical, nursing, pharmacy, housekeeping, billing, IT, HR).
5. • Assist management in strategic planning, budgeting, and cost control.

6. 
   • Monitor and improve operational efficiency and patient care delivery.

7. Patient Care & Service Management

8. 
   • Ensure patient satisfaction by addressing grievances, feedback, and complaints promptly.

9. • Monitor waiting times, admission-discharge processes, and OPD/IPD flow.
10. • Ensure adequate facilities for patient safety, comfort, and hygiene.

11. 
    • Coordinate with medical and nursing staff to maintain quality care.

12. Staff & Human Resource Management

13. 
    • Supervise non-clinical staff (front office, housekeeping, security, maintenance).

14. • Ensure adequate staff scheduling and duty rosters.
15. • Conduct training programs on hospital policies, fire safety, infection control, and patient handling.

16. 
    • Evaluate staff performance and recommend corrective actions or incentives.

17. Compliance & Quality Assurance

18. 
    • Ensure adherence to hospital accreditation standards (NABH, JCI, ISO, etc.).

19. • Maintain compliance with legal, safety, biomedical waste, and statutory regulations.
20. • Oversee internal audits and documentation (discharge summaries, billing, consents, registers).

21. 
    • Monitor infection control protocols and report to the infection control committee.

22. Financial & Resource Management

23. 
    • Monitor billing accuracy, cash collection, insurance/TPA coordination.

24. • Control inventory, procurement, and cost optimization.
25. • Ensure effective utilization of resources (manpower, equipment, consumables).

26. 
    • Analyze financial data and assist management in revenue cycle management.

27. Infrastructure & Facility Management

28. 
    • Ensure maintenance of hospital equipment, utilities, and infrastructure.

29. • Coordinate with biomedical engineers for equipment servicing.
30. • Supervise housekeeping, security, canteen, laundry, and other facility services.

31. 
    • Manage emergency preparedness (fire safety, disaster management).

32. Communication & Liaison

33. 
    • Act as a link between hospital management, doctors, staff, and patients.

34. • Coordinate with vendors, suppliers, government authorities, and corporate clients.
35. • Represent hospital in meetings, reviews, and inspections.

Preferred candidate profile

HOSPITAL OPERATIONAL INCHARGE

MBA IN HOSPITAL ADMINISTRATION