Business System Analyst

4 weeks ago

GurgaonGurugram, India Huquo Full time

Career Opportunities :

Position AM Incumbent Ingenium - BSA

Department Information Technology Function IT - PAS & ES

Reporting to AVP - IT Band 5A

Location : Gurgaon Team size (D/I)

About Max Life Insurance :

- Max Life Insurance, one of the leading non-bank promoted private life insurers, is a joint venture between Max Financial Services Ltd. and Axis Bank Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Axis Bank is a leader in Banking industry, which is amongst the leading insurers in the world.


- Max Life Insurance offers comprehensive long term savings, protection and retirement solutions through its high quality agency distribution and multi-channel distribution partners. A financially stable company with a strong track record over the last 15 years, Max Life Insurance offers superior investment expertise. Max Life Insurance has the vision 'To be the most admired life insurance company by securing the financial future of our customers'. The company has a strong customer-centric approach focused on advice-based sales and quality service delivered through its superior human capital.

JOB SUMMARY :

- Will manage the team of In-house and outsourced staff whose primary responsibilities include:

- Managing Business Requirement for Max Life's main Policy admin systems(Ingenium) including Integrated systems like Collection Management / Commissions Management /Communication management Systems and Reports etc.)

- Provide consultancy to business for their IT needs both compliance related as well as operational efficiency related.

- End to end responsibility and ownership of solutions from Designing till their implementation (done in Project Mode)

- Post Productionization Issue Resolution and active participation in production support by providing functional expertise in solving issues with proper RCA/RCCA

- Functional Training & Knowledge Management within the team and stakeholders

- Responsible for healthy Relationship with end users or their IT SPOCs

- Responsible for building and managing governance processes and making sure teams are consciously adhering to Processes

- Responsible for building knowledgeable and strong team

KEY RESPONSIBILITIES :

- Managing Business Requirements:

- Tracking Business's IT Requirements and regular status updates

- User Expectations Management on quality, testing, design

- Responsible for ensuring dashboards to stakeholders

- Business Consultancy:

- Partner with Business to understand their IT needs and discuss possibilities based on existing system capabilities and suggest realistic solutions

- Analyze existing business processes to understand Business's need to improve operational efficiency

- Solutions Implementation:

- Interface between Technology and Business and is responsible to propose end-to-end quality solutions

- Responsible for detailed analysis of the Business Requirements from functional standpoint

- Responsible for end-to-end solution design in-line with robust architecture practices

- Responsible for ensuring all possible business scenarios are covered

- Responsible to own & work with Production Support teams to solutionize Production Defects & adherence of governance process including RACIS matrix

Sustenance :

- Responsible to maintain the SLA for L1, L2 & L3 teams

- Responsible for weekly meetings & dashboards with respective business teams

- Support in application monitoring, performance, System tuning, up-keep & hardening

- Managing the knowledge repository & periodic trainings to team

- Support in Support - compliance/IS/data leakage open points for the system

- Support DR Readiness & completeness, system audits

- API enablement/common capability creation

- Maintain System/service/response time and SLA's

Measures of Success :

- Execution measures:

- Adherence to Quality and schedule

Key Relationships (Internal /External) :

Both :

Key competencies/skills required :

- Insurance knowledge (Must), LOMA (preferred)

- Good Communication Skills

- Insurance Knowledge

- Vendor/Stake holder Management

Desired qualifications and experience :

- Bachelors degree in an engineering discipline from a reputed university / institute OR MCA from a reputed university / institute

Knowledge and skills required :

- 0-2+ years of relevant PAS experience and should be working or should have worked with large, reputed organizations

(ref:hirist.tech)

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