Support Executive

4 weeks ago

ChennaiMumbaiPune, India Travash Software SolutionsRisk Resources Full time

Position Description and Specification :

Position Title : Support Executive


Reporting to : Team Lead

Location : Chennai

Technical Skills :

- Linux based application & server support/admin skills highly desirable

- Windows & Unix server background added advantage

- Oracle DB, SQL & any one Scripting Language(Pearl/Bash/Unix Shell) is a must

- Control-M batch monitoring

- Experience with SWIFT Standards and messaging formats

- Have expert knowledge on payment processing such as RTGS, Overseas Telegraphic Transfers, Overseas Fund Transfers and SWIFT messaging standards

- Familiarity with Messaging Queues, ESB services & APIs integration

- Appd & Splunk Monitoring

- Experience in Change/INC/Problem management practices and Remedy/ServiceNOW tool

- Familiarity in Agile methodologies including JIRA user story creation and Confluence documentation processes

Duration of Assignment (Choose one): Permanent (1 year)

No of requirements (Mention in numbers) : 1

Experience range : 2- 8 years

Qualification or certifications :

Position Specifications : Desired Competencies

Must-Have/Mandatory :


- Good analytical & troubleshooting skills

- Ability to work under pressurized environments and in an extremely time-sensitive environment

- Good communication (Oral, Verbal & Written) skills

- Set of Technical skills mentioned above

- Self-driven, proactive team player

- Ability to troubleshoot and think "outside the box" to resolve rarely seen problems.

Good-to-Have/Desirable - Relevant certifications :

- ITIL/ production support background

- Interpersonal skills

- Tools like Control-M, ServiceNow, JIRA & Confluence

Key Responsibilities :

- Provide application support for Global PayPlus - GPP Classic & GPPSP payment processing applications, its back-end infrastructure, and batches

- Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & Realtime), reporting, and overall environment issues

- Respond to queries from interfacing systems (both external and internal to Westpac), assist in resolving data, connectivity, and reconciliation issues

- Ensure the integrity of the Production environment is maintained

- Investigate and develop fixes for small bugs or functionality issues

- Identify and perform automation

- Incident, Problem, Availability & Capacity management

- Change management - Ensure that all change that is deployed into Production is tested and verified.


- Attend regular meetings to discuss the planning of deployments

- Resolution of major incidents in a time-sensitive environment

(ref:hirist.tech)

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