Executives EXL/E/984500

4 weeks ago


noida, India exl Full time

Job Description

Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility. Delivers highly routine work and provides general information, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately. Performs basic task/transactions related to common programs and services by acquiring core knowledge required for the role. Meets or exceeds departmental quality and service standards. Works overtime as needed. Processes assigned highly routine dental claims for payment or denial in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards. Reviews submitted claim information for payment. Ensures the accuracy and completeness of submitted claims. Escalates claims issues/concerns to more senior team members and/or management. Provides customer service to internal and/or external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs. Recognizes general issues/concerns for assigned area(s) of responsibility, explains effect on the customer's service experience, and suggests process improvements.

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