Product Support Engineer 2
2 days ago
Job Title
Product Support Engineer 2
Summary of the RoleWe're looking for a Customer Support Specialist to join our Global Customer Care team, supporting Amadeus Airline customers across a range of products and solutions. You'll be responsible for resolving functional and technical incidents, enhancing knowledge resources, and collaborating with internal teams to improve customer experience. This role offers the opportunity to work in a dynamic, multicultural environment where customer satisfaction is central to everything we do.
In This Role You'll- Investigate and recover incidents and service requests, escalating when needed to internal or external resolver groups.
- Provide timely updates to customers and internal teams, ensuring clear communication and progress tracking.
- Lead or contribute to problem analysis and resolution, coordinating with global teams when necessary.
- Enhance knowledge resources and contribute to team learning through documentation and training.
- Collaborate with stakeholders to identify improvements in tools, processes, and customer experience.
- University degree in Computer Science, Information Technology, or a related field; ITIL Foundation Certification is a plus.
- 3-6 years experience with Amadeus Airline Products or within the travel and tourism industry.
- Strong analytical and troubleshooting skills, with the ability to correlate application behavior and configuration to customer issues.
- Excellent communication skills in English, with a customer-centric and collaborative mindset.
- Comfortable working in a multicultural environment and adapting to different situations and priorities.
- A critical mission and purpose - At Amadeus, you will power the future of travel with a critical mission and extraordinary purpose.
- A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
- Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
- A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
- A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
- A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
- A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
- A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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