Senior Academic Advisor

7 days ago

Cochin, Kerala, India XYLEM LEARNING Full time

Job Title - Academic Advisor – Upskill Programs

Position Summary:

You will be the first point of contact for prospective learners and their families—guiding

them through our upskilling offerings in domains like digital marketing, design, content

strategy, and paid media. You will consult, nurture, and convert leads using accurate,

program-specific knowledge while representing our institution's offerings credibly and

persuasively.

Key Responsibilities:

Student / Learner Counselling:

* Conduct personalized counselling sessions for prospective learners (and parents),

detailing available upskill courses (e.g., Digital Marketing, SEO, UI/UX Design),

certification paths, eligibility, curriculum benefits, tools taught, and expected career

outcomes.

* Address queries regarding course tools and software (e.g., SEMrush, Ahrefs, Figma,

Canva, Google Ads, Facebook Business Manager), entry-level requirements, and

program pathways.

Lead Management & Conversion:

* Manage and nurture inbound leads via phone, email, messaging apps, and in-person

consultations.

* Use consultative, student-first counselling paired with soft closing techniques to meet

enrolment targets.

Enrolment Goal Fulfilment:

* Meet monthly and quarterly enrolment targets while maintaining high standards of

transparent and ethical counselling.

* Build trust-based relationships—ensuring prospects have clarity and confidence

throughout the admission journey.

CRM & Reporting:

* Accurately document all lead interactions, updating CRM records, lead status, followup plans, and outcome updates.

* Generate clear reports to support tracking of lead conversion rates and counselling

effectiveness.

Cross-functional Collaboration:

* Liaise with the marketing and program teams to align on messaging, domain-specific

course content, and recruitment strategies.

Candidate Requirements:

* Bachelor's degree in any discipline from a recognized institution.

* Exceptional verbal and written communication skills in English and Malayalam.

* Empathetic, persuasive, and student-oriented counselling approach with strong

interpersonal sensitivity.

* Comfortable in a target-driven environment with an emphasis on process compliance

and detail.

* Freshers are welcome; prior experience in academic counselling, admissions,

telesales, or customer-facing roles is advantageous.

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