Consultant - Developer (Application Manager)

Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you. So if you are a highly skilled Application Engineer looking to make a real impact on the world, join our journey

The opportunity

Worldline is looking for Business Monitoring Application Engineers to join our competence centre that will support our FS Production Centres Merchant and acquiring services, issuing, digital services and account payments in their alerting and monitoring activities.

As a support team you will be strongly involved in maintaining the configuration of our monitoring tools, helping the application management teams to implement dashboards, graphs, monitoring and alerts in our different applications. Those application teams are monitoring the traffic to anticipate potential issues and react to any abnormal behaviour.

You will play a crucial role in the integration of the application and technical components with our standard monitoring tools, observability metrics and dashboarding tools such as Zabbix, Grafana, PagerDuty and StatusPage.

Your day-to-day responsibilities include

• Managing the Worldline Software in a customer related setup.
• You will be 2nd level support with close support of the 3rd level supporter (developer).
• Responsible for the staging of new versions of the software by tunning a QA, PreProd and Production environment.
• You understand the strong need of security and will understand the requirements of PCI and GDPR.
• Acquire profound knowledge of new and existing business services and its related application(s) and their underlying infrastructure and supporting technologies within your domain
• Contribute to the build; configuration; integration and deployment to production of the different software, monitoring (Zabbix, Grafana, PagerDuty, etc..)
• Contribute to Project Production readiness assessment or review for the business monitoring part
• Interact with various internal Monitoring, Operations and Development support functions to resolve production issues or to redesign/refine processes, procedures, delivery mechanisms and support models
• Identify and develop tools, techniques and procedures for improving the alarming, monitoring, performance, availability and reliability of applications
• Ensure compliance with departmental policies (i.e. change control, IT security standards, release management, incident management)
• Review application support documentation
• Contribute to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability
• Understand HA and DR concepts and optimize switch over scenarios to bring production back to live as fast as possible.

Signs of success

You will contribute to the stability and robustness of our production. You will demonstrate the ability to understand the requirements, prioritize, meet deadlines and manage changing priorities.

You will show you can work in full autonomy but teaming with your colleagues of the competence centre and in close collaboration with the international production centres teams.

We are looking for

• Master or Bachelor degree in IT, Electronics or Industrial Engineering
• Good knowledge and experience with alerting and monitoring tools like  Zabbix, Grafana, PagerDuty, Prometheus, Kibana, StatusPage, Slack or others
• Broad understanding of following technologies:
  • Development and scripting tools like SQL; Unix shell; Python;
  • Applications : Apache; Tomcat; Jboss; Openssl;
  • DBMS: PostgreSQL; Oracle;
  • OS: Linux/Unix, maybe Windows;
  • Networking and security principles (TLS, DNS, firewalls, HTTP, , …);

Skills we can't do without:

• Fluent in English
• Experience in  IT and application support within a large company and complex sector  (ex: payments or other digital industry)
• Team-minded
• Assertiveness, flexible
• Eager to learn
• Strong analytical skills
• Ability to work autonomously
• Good communication and interpersonal skills
• Ability to collaborate with multiple teams at an international scale

Skills we'd like:

It would be great if you have the following skills, too:

• Cloud knowledge and experience
• Experience in testing , staging, analysis of Software.
• Master or Bachelor degree in IT, Electronics or Industrial Engineering
• Good knowledge and experience with alerting and monitoring tools like  Zabbix, Grafana, ELK stack, PagerDuty, Prometheus, Kibana, StatusPage or others
• OS: Linux Unix
• DB: Oracle
• Service Now

Grow with us, create tomorrow

At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.
 

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

Learn more about life at Worldline on careers.worldline.com