Service Delivery Manager
5 days ago
Company Profile: 3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customer deploy all the required controls. The core service delivered by the SOC is Managed Detection & Response and Incident Response.About the Role: We are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis.You will own the key Service Delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, provide generalist Cyber consultancy, be “application aware” and assist with uncovering growth opportunities with the client through new or product upgrades.This role is focused on delivering SOC service for our customers. Experience with SOC, SIEM, and understanding of Cyber security are very important for this role.A successful candidate in this role would have a good balance between customer service, technical knowledge and experience dealing with C-level executives.Key Responsibilities Preparing and presenting client operational reporting at monthly meetings Client SLAs and Reporting (including driving enhancements) Ensure L1 and L2 analysts are meeting SLA and following the procedures. Great report writing skills. Onboarding of new Clients. Continuously improve operations and client engagement. Continual Service Improvement Plans (CSIP) for client patch Develop a deep understanding of the client’s business including orchestration of strategic business planning, roadmaps and workshops Risk and Issue Management Problem Management Scope Management Change Management Major incident managementSkills and Experience: Minimum of 5 years work experience in Service Management Experience in Deliver Cyber of SOC (Security Operation Centre ) service is very important Experienced working in an MSP environment ITIL Service Management accreditation Proven experience with Incident response. Strong working knowledge of ITSM service delivery concepts Demonstrated ability to position and present at a C-suite level Demonstrated ability to lead and collaborate with a multi-disciplined team Demonstrated skills in time management · Strategic thinking with a get-up-and-go attitude A willingness to work and adapt to a fast-growing & changing environment. Self-sufficiency and a high degree of autonomy. Ability to work within a team and achieve results through others Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers. Lead the incidents to resolution.Desirable Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, Networking & Cyber Security). Industry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, CrowdStrike, Rapid7, NetSkope Etc.)This role is focused on delivery of SOC service for our customer. Experience with SOC, SIEM and understanding of Cyber security is very important for this role. Candidate with no SOC, SIEM or Cyber experience will not be selected for this role
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Service Delivery Manager
6 days ago
New Delhi, India Marsh McLennan Full timeAs a VMOService Delivery Manageris responsible for tracking and analyzing the delivery of services to ensure they align with the organization’s value and strategic goals. They assess service performance, identify opportunities to maximize value, and support decision-making to optimize resource use and outcomes. The purpose is to drive continuous...
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Services Delivery Manager
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New Delhi, India Snowflake Full timeSnowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. Build the future of the AI Data Cloud. Join the Snowflake team. As a...
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Service Delivery Manager
1 week ago
New Delhi, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance...
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Service Delivery Manager
1 week ago
New Delhi, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements ....
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IT Service Delivery Manager
6 days ago
New Delhi, India HGS Full timeResponsibilities: Manage IT Services:Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. Develop Standards:Create and enforce service delivery standards and processes. Incident Management:Manage incidents to minimise downtime by supervising the remediation of IT Service problems. Performance...
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Managed Services – Service Delivery Manager
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New Delhi, India Buxton Consulting Full timeSr. Service Delivery Manager (Managed Services)Location: India Work Hours: India time with overlap to U.S clients Start Date: ASAP Interviews: Immediate Employment type: FTEMust clear a thorough background checkWork ModelLocation: India (Remote or Hybrid, depending on city) Must be available to support US time zone overlap (typically 6 PM – Midnight IST...
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IT Service Delivery Manager
2 weeks ago
New Delhi, India HGS Full timeResponsibilities:- Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. - Develop Standards: Create and enforce service delivery standards and processes. - Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. - Performance...
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Service Delivery Manager
2 days ago
New Delhi, India ValueMomentum Full timeJob Title :Service Delivery Manager – Application Managed Services Primary skills:#Guidewire, #P&C Insurance, #PolicyCenter, #ClaimCenter, #AMS Location :Coimbatore Mode of work : Work from Office Experience : 8-10 YearsRequirements Required Skills & Experience Category Requirements Experience 8–10 years overall IT experience, with at least 5+ years...
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Service Delivery Manager
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New Delhi, India NIIT Limited Full timeKey Responsibilities: Manage the execution and delivery of L&D programs (classroom, virtual, and digital formats) across various geographies and client accounts Act as the primary point of contact for clients regarding program delivery, issue resolution, and updates Work closely with instructional designers, facilitators, and operations teams to ensure...
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Manager Service Delivery
4 days ago
New Delhi, India ReSource Pro Full timeDearAspirant,We are ReSource Pro Operational Solutions Private Limited, BangaloreAbout Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock....
