Service Delivery Manager
2 days ago
Key Responsibilities: Manage the execution and delivery of L&D programs (classroom, virtual, and digital formats) across various geographies and client accounts Act as the primary point of contact for clients regarding program delivery, issue resolution, and updates Work closely with instructional designers, facilitators, and operations teams to ensure learning interventions are executed with high quality and in alignment with client objectives Monitor program effectiveness and success metrics through feedback, assessments, and client review Track budgets, project timelines, and resource allocation for each engagement Ensure adherence to SLAs, SOPs, and internal quality standards Coordinate with external trainers, vendors, and partners for specialized program delivery Lead continuous improvement initiatives to enhance delivery efficiency and learner experience Prepare reports, dashboards, and presentations for clients and internal stakeholders Support proposal creation, client meetings, and pre-sales as needed from a delivery feasibility perspective Lead a team of program coordinators or delivery support professionals, as applicable Required Skills and Competencies: Functional Competencies: Strong program/project management skills Understanding of adult learning principles and L&D frameworks Excellent client service and stakeholder management abilities Proficiency in digital learning platforms and LMS tools Budgeting and cost tracking knowledge Risk and change management experience Behavioral Competencies: Excellent communication and interpersonal skills Proactive problem-solving mindset Strong leadership and team collaboration Time management and multitasking capabilities Attention to detail and execution excellence Ability to work in a dynamic, fast-paced environment Qualifications & Experience: Graduate/Postgraduate in HR, Education, Psychology, or related fields 7–10 years of relevant experience in L&D, with at least 3–5 years in program delivery or service management roles Experience in managing corporate training programs or learning interventions at scale Exposure to tools such as MS Project, Excel, Power BI, or any LMS platforms (e.g., Moodle, Cornerstone, SuccessFactors)
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Service Delivery Manager
4 days ago
New Delhi, India Marsh McLennan Full timeAs a VMOService Delivery Manageris responsible for tracking and analyzing the delivery of services to ensure they align with the organization’s value and strategic goals. They assess service performance, identify opportunities to maximize value, and support decision-making to optimize resource use and outcomes. The purpose is to drive continuous...
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Services Delivery Manager
2 weeks ago
New Delhi, India Snowflake Full timeSnowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. Build the future of the AI Data Cloud. Join the Snowflake team. As a...
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Service Delivery Manager
6 days ago
New Delhi, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance...
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Service Delivery Manager
1 week ago
New Delhi, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements ....
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IT Service Delivery Manager
4 days ago
New Delhi, India HGS Full timeResponsibilities: Manage IT Services:Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. Develop Standards:Create and enforce service delivery standards and processes. Incident Management:Manage incidents to minimise downtime by supervising the remediation of IT Service problems. Performance...
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Managed Services – Service Delivery Manager
2 weeks ago
New Delhi, India Buxton Consulting Full timeSr. Service Delivery Manager (Managed Services)Location: India Work Hours: India time with overlap to U.S clients Start Date: ASAP Interviews: Immediate Employment type: FTEMust clear a thorough background checkWork ModelLocation: India (Remote or Hybrid, depending on city) Must be available to support US time zone overlap (typically 6 PM – Midnight IST...
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IT Service Delivery Manager
2 weeks ago
New Delhi, India HGS Full timeResponsibilities:- Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. - Develop Standards: Create and enforce service delivery standards and processes. - Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. - Performance...
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Service Delivery Manager
10 hours ago
New Delhi, India ValueMomentum Full timeJob Title :Service Delivery Manager – Application Managed Services Primary skills:#Guidewire, #P&C Insurance, #PolicyCenter, #ClaimCenter, #AMS Location :Coimbatore Mode of work : Work from Office Experience : 8-10 YearsRequirements Required Skills & Experience Category Requirements Experience 8–10 years overall IT experience, with at least 5+ years...
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Manager Service Delivery
2 days ago
New Delhi, India ReSource Pro Full timeDearAspirant,We are ReSource Pro Operational Solutions Private Limited, BangaloreAbout Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock....
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Service Delivery Manager
2 weeks ago
New Delhi, India Publicis Sapient Full timeWe are looking for a seasoned Senior Service Manager for Application Management Services to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams in IT Operation Services offered to various clients.You would have had proven success in building and leading technology teams for technology...
