Service Delivery Manager
4 days ago
As a VMOService Delivery Manageris responsible for tracking and analyzing the delivery of services to ensure they align with the organization’s value and strategic goals. They assess service performance, identify opportunities to maximize value, and support decision-making to optimize resource use and outcomes. The purpose is to drive continuous improvement, ensuring services deliver measurable business value and enhance overall efficiency. Service Performance Analysis and Reporting Collect, analyze, and interpret data on service delivery performance against agreed metrics and value targets. Prepare clear reports and dashboards to communicate findings to stakeholders by using data tools and collaborate with service teams to gather accurate information. Identify trends, risks, and opportunities for improvement. Value Optimization and Improvement Initiatives Identify gaps between current service delivery and value objectives. Recommend and support initiatives to enhance service efficiency, cost-effectiveness, and business impact. Collaborate with cross-functional teams to design and implement improvements, track progress, and measure outcomes. Stakeholder Engagement and Communication Liaise with internal stakeholders, including service owners, finance, and business units, to ensure alignment on value goals and service expectations. Facilitate meetings example Governance and workshops as needed. Maintain clear, consistent communication and manage expectations regarding service delivery and value realization Documentation and Compliance Maintain accurate documentation of service delivery processes, Governance, value metrics, and improvement actions. Ensure compliance with organizational standards and governance policies. Update value management frameworks (Governance, Planview, service catalogues, Project Appraisal Document and audit records regularly Continuous Learning and Process Enhancement Stay updated on industry best practices, tools, and methodologies related to service delivery and value management. Suggest enhancements to existing processes. Participate in training, research, and knowledge sharing within the team. Candidate Profile 10+ years of IT and business industry work experience, with at least 9 years in an Agile/Service delivery and tooling and process management role. Product, Services and Project Management experience preferably in a demanding, fast paced Fortune 500 Global organization, and leading global cross functional teams. Working experience with Agile principals and/or tools. Six Sigma and Agile knowledge preferred. Must be a detail oriented, analytical, and an independent thinker. Must be comfortable interacting with technical teams and can distill complex technical issues into understandable issues for process owners. Strong written and verbal communication skills Client relationship management in a large global organization. Strong Customer service skills. Knowledge of Agile concepts and current technology protocols and standards.
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Services Delivery Manager
2 weeks ago
New Delhi, India Snowflake Full timeSnowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. Build the future of the AI Data Cloud. Join the Snowflake team. As a...
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Service Delivery Manager
6 days ago
New Delhi, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance...
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Service Delivery Manager
1 week ago
New Delhi, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements ....
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IT Service Delivery Manager
4 days ago
New Delhi, India HGS Full timeResponsibilities: Manage IT Services:Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. Develop Standards:Create and enforce service delivery standards and processes. Incident Management:Manage incidents to minimise downtime by supervising the remediation of IT Service problems. Performance...
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Managed Services – Service Delivery Manager
2 weeks ago
New Delhi, India Buxton Consulting Full timeSr. Service Delivery Manager (Managed Services)Location: India Work Hours: India time with overlap to U.S clients Start Date: ASAP Interviews: Immediate Employment type: FTEMust clear a thorough background checkWork ModelLocation: India (Remote or Hybrid, depending on city) Must be available to support US time zone overlap (typically 6 PM – Midnight IST...
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IT Service Delivery Manager
2 weeks ago
New Delhi, India HGS Full timeResponsibilities:- Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. - Develop Standards: Create and enforce service delivery standards and processes. - Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. - Performance...
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Service Delivery Manager
9 hours ago
New Delhi, India ValueMomentum Full timeJob Title :Service Delivery Manager – Application Managed Services Primary skills:#Guidewire, #P&C Insurance, #PolicyCenter, #ClaimCenter, #AMS Location :Coimbatore Mode of work : Work from Office Experience : 8-10 YearsRequirements Required Skills & Experience Category Requirements Experience 8–10 years overall IT experience, with at least 5+ years...
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Service Delivery Manager
2 days ago
New Delhi, India NIIT Limited Full timeKey Responsibilities: Manage the execution and delivery of L&D programs (classroom, virtual, and digital formats) across various geographies and client accounts Act as the primary point of contact for clients regarding program delivery, issue resolution, and updates Work closely with instructional designers, facilitators, and operations teams to ensure...
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Manager Service Delivery
2 days ago
New Delhi, India ReSource Pro Full timeDearAspirant,We are ReSource Pro Operational Solutions Private Limited, BangaloreAbout Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock....
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Service Delivery Manager
2 weeks ago
New Delhi, India Publicis Sapient Full timeWe are looking for a seasoned Senior Service Manager for Application Management Services to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams in IT Operation Services offered to various clients.You would have had proven success in building and leading technology teams for technology...
