Senior Program Manager, Customer Service
21 hours ago
BASIC QUALIFICATIONS
- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree in management, business administration, economics, engineering, marketing- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Expertise in building and establishing relationships across all levels both within and external to the organization.- Excellent communicator both verbally and written with an ability to communicate with all levels in the organization (technical, business, executive).- Ability to influence and manage both peer-level and senior stakeholders- Demonstrated capability to manage multiple, disparate projects and/or stakeholder groups
PREFERRED QUALIFICATIONS
- Master's degree, or MBA in management, business administration, economics, engineering, marketing
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