Lead Travel Experience Designer

5 days ago

Madurai, India GT Holidays Private Limited Full time

About the Role at GT Holidays At GT Holidays, we turn travel dreams into reality by helping people create unforgettable memories. As part of our passionate and fast-growing team, you will play a key role in bringing those dreams to life. Whether it is a honeymoon trip, a corporate journey, a friends getaway, or a family vacation, you will be the expert who personalizes every moment to make it truly special. We’re looking for enthusiastic professionals who love travel, thrive in a high-energy environment, and are eager to build a long-term career with South India’s No.1 Travel Brand . Why GT Holidays? High-Growth Environment : With the travel rebound, you’ll be at the heart of one of the fastest-growing verticals in the industry. Limitless Incentives : There’s no cap on earnings. The more vacations you craft, the more you earn. Top-Class Training : Be equipped with destination knowledge, product tools, and customer insights to succeed from day one. Startup Culture, Solid Foundation : Enjoy the agility of a startup with the stability of a brand that has survived and thrived even through a pandemic. Accelerated Career Path : Fast-track growth opportunities for freshers through our 12-month Team Lead Programme. Exciting Perks : Free snacks, sponsored trips for top performers, and a culture that celebrates success. Key Responsibilities Sales & Client Engagement Respond to inquiries across platforms with a consultative and customer-first approach. Understand client preferences and suggest curated domestic and international travel solutions. Drive conversions through meaningful conversations and proactive follow-ups. Itinerary Planning & Customization Design bespoke travel packages aligned with customer interests, timelines, and budgets. Stay updated on trending destinations, seasonal offerings, and exclusive experiences. Use our in-house tech platform to deliver real-time itinerary options with maximum flexibility. Booking & Vendor Coordination Handle end-to-end bookings including flights, accommodations, activities, and transfers. Liaise with trusted vendors, airlines, and hotel partners to secure competitive rates and ensure smooth operations. Customer Experience Provide pre-trip guidance, on-trip assistance, and post-trip support with care and attention to detail. Proactively resolve issues, ensuring a seamless travel experience that leads to happy, loyal customers. Revenue Generation & Growth Achieve and consistently exceed monthly sales goals through new client acquisition and repeat business. Cross-sell and upsell premium experiences that add value for customers and revenue for the company. Team Collaboration Work closely with the product, marketing, and operations teams to build better processes, enhance offerings, and continuously improve customer delight. What We’re Looking For Knowledge & Skills Familiarity with global and domestic travel destinations, packages, and pricing trends. Excellent communication, interpersonal, and persuasion skills. Strong negotiation skills and vendor relationship management. Tech Savvy Comfortable with travel booking platforms (e.G., GDS), CRM tools, and Microsoft Office. Ability to quickly learn and adapt to our proprietary itinerary builder system. Language Proficiency Fluent in English. Additional regional or international languages are a plus.

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