AGM - Service Operations
3 days ago
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
Role
Back Office Resolution Lead
Job Level/ Designation
M2
Function / Department
Customer Service – Service Partner Operations
Job Purpose
Position will be responsible for managing eMail , SR’s and close looping with resolution through outsourced partner as a part of Service Partner operations.
Responsibilities to own and deliver the defined KPIs and Enriched Customer Experience across Email resolution & Service request management ( Complaints & Requests )–through strategic planning, consistent execution, collaborative and robust engagement with partners, circles and peers. Drive customer delight through email resolution with resolution centric approach.
Key Result Areas/Accountabilities
Manage and deliver operational and Quality effectiveness for the process cluster through engagement and periodical reviews. Strive to provide resolution for customer escalations/ issues Co-ordinate with cluster/process teams and timely escalation & Resolution. Heath check through audits, identify process gaps and fix. Governance with internal teams, circles and partners to deliver key targeted customer experience outcomes delivered by the process Cost Planning – Plan, Budget and track cost for Email Ops and ensuring budgets are met through both rigorous operations planning & forecasting as well as regular cost review processes. People Management – Stakeholder Management on account of driving operational and qualitative KPI’s. Strong Partner & Circle Management and Corporate interface Ensure Sustenance and Improvement and explore opportunities for automation & DigitizationCore Competencies, Knowledge, Experience
Customer service delivery/ Complaint Management. People Management skills – communication, inter-personal skills, collaboration, coaching and motivation as well as the ability to mediate/influence/direct key outcomes in the interests of the customer and business. Strong Execution skills – Extracting deliverables on a day-to-day, month-on-month and quarter-on-quarter basis from the processes from the cluster managed through effective analytics Planning and organizing skills Deep and continuously refreshed understanding of customer experience processes – across the gamut of operations, systems, training and qualityMust have technical / professional qualifications
Graduate/Post Graduate/ MBA with a min 7-10 years of experience in various customer service roles with expertise in managing operations and management experience Exposure to reporting and analytics tools Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
-
AGM- HRBP Operations
3 days ago
kolkata, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
AGM- HRBP Operations
4 weeks ago
Kolkata, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
AGM - Service Operations
6 days ago
Kolkata, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Agm - Nsa Service
4 months ago
Kolkata, India Vodafone Idea Full timeJob Req ID: 39849- Location: Kolkata, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...
-
AGM - NSA Service
4 months ago
Kolkata, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Agm - Service Operations
5 days ago
Kolkata, West Bengal, India Vodafone Idea Full timeJob Req ID: 44955- Location: Kolkata, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...
-
Agm-optical Operations
3 months ago
Kolkata, India Vodafone Idea Full timeJob Req ID: 21261- Location: Kolkata, IN- Function: Technology/ IOT/Cloud- About: **Role TL Optical Operation **Job Level/ Designation M2 **Function / Department Technology / Transport **Location - Guwahati** **Hiring Manager - Sukumar Das** **Job Purpose** Responsible for the network and service availability of Optical network in the circle which...
-
Agm - Passive Infra
3 months ago
Kolkata, West Bengal, India Vodafone Idea Full timeJob Req ID: 43831- Location: Kolkata, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...
-
AGM/GM - Cloud Sales
3 days ago
kolkata, India Michael Page Full timeLeverage your VDI expertise in a dynamic, growth-driven tech environment. Working with a Series A Funded Technology Firm About Our Client A global leader in outsourced digital workspace solutions, essentially helping organizations to establish secure and scalable digital workspaces across private, public, and hybrid cloud environments. They...
-
AGM- HRBP Operations
3 days ago
Kolkata, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Agm - National Accounts - La
3 months ago
Kolkata, India Vodafone Idea Full timeJob Req ID: 11812- Location: Kolkata, IN- Function: VIBS- About: **Role NAM - SA **Function / Department VIBS **Band** M2 - AGM **Location KOLKATA **Job Purpose To manage and drive the revenues of the selected accounts in order to attain market leadership in Strategic Account segment through effective account management, revenue growth, market share and...
-
Operation Executive
5 months ago
kolkata, India GNK E-Service Full timeOperation work( mailing, employee coding , offer letter /resignation letter approve etc ) ?Preparation and oversight of the operational budget. Development of strategies and procedures that increase efficiency and maximize profits. Oversight of day-to-day operations. Creation of sales or production goals, often in cooperation with other executives and the...
-
Agm - Fiber Operations
3 months ago
Kolkata, West Bengal, India Vodafone Idea Full timeJob Req ID: 43395- Location: Kolkata, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...
-
Agm Accounts
3 months ago
Kolkata, West Bengal, India ARC Full time**Position**: AGM Accounts & Finance **Location**: Bhowbazar, Kolkata **Qualification**: CA must. Minimum 5+ years of experience in accounting and/or financial analysis. Organize tasks, set priorities, meet deadlines, and manage multiple tasks. Well-organized with good verbal, written, and interpersonal skills. Excellent business judgment, analytical, and...
-
AGM- CLuster FP&A
2 weeks ago
Kolkata, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Agm - Retail Projects & Infra
3 months ago
Kolkata, India Vodafone Idea Full timeJob Req ID: 41536- Location: Kolkata, IN- Function: Retail- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...
-
AGM-Outbound & Vi Mini Stores
2 weeks ago
Kolkata, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Service Technician
3 months ago
Kolkata, India BOSCH Service center Full timeRequired technician to repair electric, pneumatic and engine operated power tools. Experience in related field is required. Should be resident of kolkata of nearby locality. **Salary**: ₹7,000.00 - ₹9,000.00 per month **Speak with the employer** +91 9836967700
-
Service Technician
3 months ago
Kolkata, India BOSCH Service center Full timeRequired technician to repair electric, pneumatic and engine operated power tools. Experience in related field is required. Should be resident of kolkata of nearby locality. **Salary**: ₹7,000.00 - ₹9,000.00 per month Schedule: - Day shift **Speak with the employer** +91 9836967700
-
Agm - Strategic Accounts
3 months ago
Kolkata, West Bengal, India Vodafone Idea Full timeJob Req ID: 43093- Location: Kolkata, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...