Salesforce Consultant

5 days ago

Hyderabad, India InfoVision Inc Full time

Job Summary:

We are looking for a passionate and skilled Salesforce Junior Consultant with 5 to 8 years of experience working across Salesforce Health Cloud, Experience Cloud, and Service Cloud. The ideal candidate should have a solid understanding of Salesforce implementation best practices, healthcare workflows, and client engagement strategies.

Experience with Agent Force is a strong plus, as it's an emerging capability being adopted in our client engagements.

Required Skills & Experience:

  • 5–8 years of hands-on experience with Salesforce CRM, including at least:
  • 2+ years with Health Cloud
  • 2+ years with Experience Cloud
  • 2+ years with Service Cloud
  • Strong understanding of Salesforce configuration and declarative tools (Flows, Process Builder, Validation Rules, Reports, Dashboards).
  • Familiarity with healthcare domain processes such as care coordination, patient/member engagement, and provider communication.
  • Ability to troubleshoot issues and support enhancements in production environments.
  • Good communication and collaboration skills for working in cross-functional teams.
  • Comfortable working in Agile delivery models and using tools like JIRA, Confluence, etc.

Preferred / Nice to Have:

  • Experience with or exposure to Agent Force – highly desirable.
  • Salesforce certifications (one or more preferred):
  • Salesforce Administrator
  • Health Cloud Consultant
  • Experience Cloud Consultant
  • Service Cloud Consultant
  • Exposure to Apex/Visualforce/Lightning Web Components is a plus (but not mandatory).
  • Understanding of Salesforce integration methods (REST, SOAP APIs) is a plus.

Roles and Responsibilities
Key Responsibilities:

  • Work as part of the Salesforce delivery team to implement and support Health Cloud, Experience Cloud, and Service Cloud features.
  • Collaborate with senior consultants, business analysts, and product owners to understand business requirements and translate them into functional Salesforce solutions.
  • Configure Salesforce objects, fields, page layouts, validation rules, flows, and Lightning components.
  • Assist in building patient/member journeys, community portals, and case management features aligned with healthcare standards.
  • Participate in Agile ceremonies including sprint planning, daily stand-ups, demos, and retrospectives.
  • Write and maintain technical and functional documentation for project deliverables.
  • Support user acceptance testing (UAT), troubleshoot issues, and perform minor enhancements post go-live.
  • Collaborate with integration teams for API-based data exchange using FHIR/HL7 (if applicable).
  • Stay updated on new Salesforce features and proactively suggest enhancements.
  • Exposure to Agent Force for agent experience optimization is a plus.

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