BPO Telecaller

7 days ago

New Delhi, India Aces Global Consulting Pvt Ltd Full time

Job Overview We are seeking a dedicated BPO Telecaller for our Delhi office. As a fresher-level, full-time position, candidates will be responsible for engaging customers through outbound calling and supporting the sales team. The ideal candidate should have strong communication skills and a problem-solving mindset, even with a minimum work experience of 0-1 years. Qualifications and Skills Strong communication skills essential for effectively engaging with customers and building rapport during interactions. (Mandatory skill) Proficient in outbound calling techniques for customer outreach and prospecting. (Mandatory skill) Exceptional problem-solving abilities to address customer inquiries and resolve issues efficiently. (Mandatory skill) Ability to actively listen to understand customer needs and tailor responses appropriately, enhancing customer satisfaction. Skilled in delivering persuasive sales pitches to potential customers to promote products and services effectively. Capable of meeting and exceeding target achievements by managing time and resources optimally. Competence in handling objections by providing appropriate information and solutions to retain customer interest. Adept with object handling to manage data properly and maintain organizational standards during calls. Roles and Responsibilities Conduct outbound calling activities to prospective customers for promoting company products and services. Provide clear information and support to customers, addressing their inquiries and resolving concerns effectively. Collaborate with team members to achieve sales goals and contribute to the company's growth initiatives. Identify potential customer needs and respond with appropriate solutions and service propositions. Maintain accurate records of calls and customer interactions to ensure data integrity and support follow-up actions. Build and maintain positive relationships with clients to support long-term business engagement. Stay updated with product knowledge to offer informed support and advice to enhance customer satisfaction. Participate in training sessions to improve skill sets and align with company objectives in sales and service areas.

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