WFM Manager

1 day ago

Hyderabad, India IntouchCX Full time

Job Description Workforce Manager

Were looking for a Workforce Manager to lead and manage the Workforce team for a dedicated IntouchCX program. Candidate with IEX Tools experience into End-to-End WFM Roles and responsibilities. You will work closely with Operations and external partners to ensure staffing meets company goals and partner needs. Your role includes analyzing data, improving program efficiency, supporting your team, and helping build strong relationships.

Key Responsibilities:

  • Lead and support the Workforce team to meet program goals
  • Work with Operations to align staffing and objectives
  • Build and maintain relationships with external partners
  • Analyze partner metrics and staffing regularly
  • Recommend improvements for better efficiency
  • Motivate and retain Workforce team members
  • Participate in Sales meetings and provide needed information
  • Stay updated on industry tools and trends

Qualifications:

  • Degree in Computer Science, Marketing, Communications, Business, or related field
  • Experience with Aspect software is a plus
  • Strong problem-solving, analytical, and decision-making skills
  • Excellent communication and interpersonal skills
  • Good organizational skills and ability to follow through
  • Comfortable working in a fast-paced and changing environment
  • Able to work well with people at all levels and diverse backgrounds
  • Strategic thinker with strong planning and monitoring abilities

Interview Rounds:

  • Round 1: Operational - Virtual
  • Round 2: Final - Virtual

Location:

  • Raheja Mindspace, Madhapur, Hyderabad
  • Relocation acceptable

If interested, Please share you cv

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