Wfm Scheduler

Were Hiring – Lead Scheduler & Associate Manager Scheduler | Hyderabad (Lanco & Uppal) Sutherland is expanding its Workforce Management (WFM) team, and we're looking for passionate Scheduling Experts to join us What we're looking for: Strong scheduling experience with any WFM tool Excellent communication & stakeholder management skills Background in...

Job descriptionRoles & Responsibilities:Develop and manage long-term and short-term forecasts for call volume, handle time, and staffing needs.Conduct capacity planning, balancing staffing requirements with attrition and hiring pipelines.Design and manage schedules to optimize service level attainment, efficiency, and compliance with labor laws.Oversee...

2+ years of program or project management experience - 2+ years of working cross functionally with tech and non-tech teams experience - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - 2+ years of defining and implementing process...

**DESCRIPTION**: We are looking for a Workforce Management (WFM) System Administrator to maintain our WFM back end/front end systems and tools. In addition, the WFM System Admin will partner closely with other teams to deliver mission critical initiatives, while devising solutions and tools that will benefit SPS Operations. This role requires troubleshooting...

Job Description:We are looking for an experienced Scheduler / Workforce Management Analyst with 2-5 years of hands-on experience in Workforce Management, particularly with IEX WFM tools, to efficiently manage staffing and scheduling operations. The ideal candidate will be responsible for forecasting, scheduling, and real-time adherence management to optimize...

Job Description:We are looking for a UKG Pro WFM Support Consultant to provide expert functional support for our clients. The ideal candidate will have hands-on experience with UKG Pro Workforce Management (WFM) particularly in time and attendance, scheduling, and forecasting(Knowledge). This role requires strong troubleshooting skills, a customer-focused...

Job Description:We are looking for a UKG Pro WFM Support Consultant to provide expert functional support for our clients. The ideal candidate will have hands-on experience with UKG Pro Workforce Management (WFM) particularly in time and attendance, scheduling, and forecasting(Knowledge). This role requires strong troubleshooting skills, a customer-focused...

Role DescriptionJob Title: WFM ManagerThe Workforce Management (WFM) Manager plays a key strategic role in partnering with business stakeholders to optimize workforce planning, scheduling and capacity management.Business PartnershipThe primary point of contact for business leaders and client stakeholders provides workforce insights, analysis and...

Responsibilities 1. Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the walkie-talkie. 2. Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day. 3....

Primary Skills: WFM Software Expertise, System Configuration Advanced, User Management Proficient, Data Integrity Intermediate, Process Optimization Skilled.Contract Type: ContractDuration: 6+ months Location: Hyderabad Job Summary: We are seeking a proficient WFM Tool Administrator to configure, maintain, and optimize our workforce management software to...