Senior Operations Processor

3 weeks ago

hyderabad, India WELLS FARGO BANK Full time
About this role:
Wells Fargo is seeking a Senior Operations Processor
'The Senior Operations Processor will be responsible for resolving complex inquiries and complaints from internal and external customers upon escalation of the Junior level Team members; processing complex transactions on-line; performing extensive research to resolve the complex customer problems; providing guidance and assistance to less experienced team members either on the spot and/or via telephone; providing training on policies and procedures, new or enhanced services and/or procedural changes.
The Senior Operations Processor will also be responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex or Fed Serv 1090.
The team member will perform a variety of wire transfer operational tasks for complex processes or functions under limited supervision. The team member will be responsible for processing of inbound and outbound payment messages.
Duties may include: receiving, repairing, and verifying transactions; contacting appropriate resources as needed and following established policies, procedures, and regulatory requirements.
Payment processing types ranges from simple to moderately complex / exception processing related to amendments, cancellations, reversing accounting entries; will all form part of the day to day activities of the Senior Operations Processor on top of the escalated payments of the Junior Team members.
Also, the Senior Operations Processor may perform verifier function and review data and report trends to management, and project work.
In this role, you will:
  • Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
  • Use technical expertise in the designated area and resolve escalated issues
  • Provide feedback and present ideas for improving or implementing processes and customer support
  • Perform complex operational and customer support initiatives within Operations functional area
  • Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
  • Apply technical knowledge and expertise to perform work and action requests
  • Provide subject matter expertise and interpretation of procedures to staff
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
  • Interact with internal customers
  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
  • 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
  • Bachelor's degree holder, preferable business course
    • >4 years experience in banking operations (Commercial Banking or CIB)
    • Experience in payment processing. Knowledge in any of the following: International Funds Transfer, SWIFT, Federal Reserve Wire Transfer Payments, Foreign Exchange Payments a must
    • Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage
    • Good in both verbal and written communication skills
    • Good investigation and problem solving skills
    • Organizational and detail oriented skills
    • Sound risk management mindset and good understanding of compliance - AML/OFAC
    • Ability to handle high volume and short SLA or turn around time
    • Ability to work in changing and fast paced work environment
    • Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task
    • Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve
    • In scope - 10 day Required Absence Policy due to Sensitive Position
Posting End Date:
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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