EXL is looking for Assistant Vice President for GL-R2R team for Bangalore location

4 weeks ago


bangalore, India EXL Full time

Summary of expectations from this role :


  • Proven track record of managing finance & accounting functions including delivery of complex set of activities spread across “Accounting” and “Reporting & Analysis” functions
  • Establish and nurture senior level client relationships, understand expectations
  • Capability to lead in ambiguous situations and make appropriate decisions
  • Establish operational excellence framework, more analytical than transactional
  • Lead by example a team of highly talented professionals
  • Manage change effectively
  • Drive digital transformations across the clients
  • Bring in thought leadership across all dimensions of operations, including a visionary approach to be able to think through future state of operations and client engagement


Key responsibilities include:


  • Ensure consistent service delivery with a consultative and solutions-based approach
  • Ability to pre-empt potential issues and take proactive measures to address them
  • Should have the ability to preempt and escalate any issues pertaining to clients in a non-confrontational manner
  • Project manage big or small projects initiated either by client or by EXL to the satisfaction of all stakeholders
  • Strive for high levels of customer satisfaction. Take ownership to meet and exceed client defined SLAs and KPIs.
  • Develop sound value based solutions and apply technical knowledge and strategic thinking in client delivery
  • Develop and manage strong independent relationships with clients at senior positions
  • Champion continuous process and systems improvement
  • Deploy new levers of change like Robotics Process Automation and Analytics
  • Smart data management, including data visualization
  • Lead and coach the team to recruit and retain high caliber staff
  • Provide coaching, guidance and support, set professional development plans to assist employees to reach their full potential through the Performance Management process
  • Maintain effective level of controls over Accounting and Reporting operations
  • Ensure optimal deployment of resources to achieve business goals



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