EXL is looking for Assistant Vice President for GL-R2R team for Bangalore location

4 weeks ago


bangalore, India EXL Full time
Summary of expectations from this role :
Proven track record of managing finance & accounting functions including delivery of complex set of activities spread across “Accounting” and “Reporting & Analysis” functions
Establish and nurture senior level client relationships, understand expectations
Capability to lead in ambiguous situations and make appropriate decisions
Establish operational excellence framework, more analytical than transactional
Lead by example a team of highly talented professionals
Manage change effectively
Drive digital transformations across the clients
Bring in thought leadership across all dimensions of operations, including a visionary approach to be able to think through future state of operations and client engagement
Key responsibilities include:
Ensure consistent service delivery with a consultative and solutions-based approach
Ability to pre-empt potential issues and take proactive measures to address them
Should have the ability to preempt and escalate any issues pertaining to clients in a non-confrontational manner
Project manage big or small projects initiated either by client or by EXL to the satisfaction of all stakeholders
Strive for high levels of customer satisfaction. Take ownership to meet and exceed client defined SLAs and KPIs.
Develop sound value based solutions and apply technical knowledge and strategic thinking in client delivery
Develop and manage strong independent relationships with clients at senior positions
Champion continuous process and systems improvement
Deploy new levers of change like Robotics Process Automation and Analytics
Smart data management, including data visualization
Lead and coach the team to recruit and retain high caliber staff
Provide coaching, guidance and support, set professional development plans to assist employees to reach their full potential through the Performance Management process
Maintain effective level of controls over Accounting and Reporting operations
Ensure optimal deployment of resources to achieve business goals

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