Customer Service and documentation

3 weeks ago

Mumbai, India ACME SERVICES PRIVATE LIMITED Full time
  • Booking placed once syscon job received from sales
  • Mail to pricing for rate / SQ & proceed with bkg placement once same is recd Once bkg recd the same needs to sent to the customer (only fwdg) / transporter / cha team.(docks stuffing)
  • If cfs stuffing then complete follow up with cha team for cargo carting, cntr placing, stuffing etc including checklist and shpg bill generation & movement of loaded cntr to the port.
  • If factory stuffing giving the bkg to the customer / transporter.
  • Once the container is lifted by our transporter informing the details to the shipper on email & whats app follow up for original documents and provide the same to the cha team for checklist generation
  • Once shpg bill no generated, provide the same to shpr for rfid.
  • Once RFID is confirmed by shipper inform the same to cha team to proceed with gate in of the containers.
  • Follow up for the shpg inst from the customer.
  • Once recd shpg inst to be submitted to the liner. Also ISF details to be sent to shipper for USA shipments
  • Follow up with the liner for bl draft & giving the same to shpr for approval after checking at our end.
  • Follow up with the shipper for the bl draft approval. If any corrections then same has to be updated to the shpg line, get the same done and again send the revised draft to shpr for their approval.
  • Follow up with the shpg line for loading confirmation and for liner invoice.
  • Updating the syscon system, giving the invoice to accounts team for payment immediately after vsl sails.
  • Follow up with accounts team for payment details and same to provide to the liner.
  • Once payment confirmation recd from the liner & bl is ok by the customer to release the bl & courier to the shpr.
  • Complete syscon and give pricing for rate updation & then to accounts for billing

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