Director - PMO

2 days ago

Bengaluru, India LeadSquared Full time

Job Title: Director – PMO (Program Management Office)

Location: Bangalore, India

About LeadSquared

LeadSquared is a leading SaaS platform enabling businesses to drive sales efficiency, streamline customer engagement, and accelerate growth. We serve clients across industries with our high-performance sales execution and marketing automation solutions.

Role Overview

We are seeking an experienced Director – PMO to lead our Program Management Office, oversee customer engineering (Tier 3 Support), and act as Chief of Staff to senior leadership. This is a high-impact, cross-functional leadership role that will work closely with multiple teams to drive strategic initiatives, ensure operational excellence, and deliver customer satisfaction.

Key Responsibilities

  1. Program Management

  2. Lead strategic programs from initiation to delivery, ensuring alignment with organizational goals.

  3. Define and enforce program governance, processes, and best practices for project execution.

  4. Track KPIs, milestones, budgets, and timelines across initiatives.

  5. Customer Engineering (Tier 3 Support)

  6. Oversee Tier 3 support operations, working closely with engineering and product teams to resolve complex customer issues.

  7. Ensure root cause analysis, continuous improvement, and knowledge base enhancement.

  8. Partner with customer success teams to ensure high customer satisfaction.

  9. Chief of Staff Responsibilities

  10. Act as a strategic advisor to leadership, ensuring alignment between strategic priorities and execution.

  11. Drive cross-functional collaboration between product, engineering, customer success, and sales teams.

  12. Facilitate decision-making by providing data-driven insights and progress updates.

  13. People & Team Management

  14. Lead and mentor a team of program managers and support engineers.

  15. Build high-performing teams with a culture of accountability, transparency, and innovation.

Requirements:

  • Experience: 10–12 years total experience, with at least 5 years in program/project management leadership roles.
  • Industry Background: Must have worked in a product company (preferably SaaS or enterprise software).
  • Proven track record in cross-functional program management and customer engineering/support leadership.
  • Deep understanding of project/program management best practices, methodologies (Agile, Scrum, etc.), and tools (JIRA, Confluence, etc.).
  • Strong analytical, problem-solving, and stakeholder management skills.
  • Excellent communication, leadership, and decision-making abilities.

Why Join Us?

  • Opportunity to work on impactful programs in a fast-growing SaaS environment.
  • High-visibility role working closely with executive leadership.
  • Collaborative, growth-oriented work culture.

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