Director - PMO

4 days ago

Bengaluru, Karnataka, India LeadSquared Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Director – PMO (Program Management Office)
Location: Bangalore, India
About LeadSquared
LeadSquared is a leading SaaS platform enabling businesses to drive sales efficiency, streamline customer engagement, and accelerate growth. We serve clients across industries with our high-performance sales execution and marketing automation solutions.

Role Overview
We are seeking an experienced Director – PMO to lead our Program Management Office, oversee customer engineering (Tier 3 Support), and act as Chief of Staff to senior leadership. This is a high-impact, cross-functional leadership role that will work closely with multiple teams to drive strategic initiatives, ensure operational excellence, and deliver customer satisfaction.

Key Responsibilities

  • Program Management
  • Lead strategic programs from initiation to delivery, ensuring alignment with organizational goals.
  • Define and enforce program governance, processes, and best practices for project execution.
  • Track KPIs, milestones, budgets, and timelines across initiatives.
  • Customer Engineering (Tier 3 Support)
  • Oversee Tier 3 support operations, working closely with engineering and product teams to resolve complex customer issues.
  • Ensure root cause analysis, continuous improvement, and knowledge base enhancement.
  • Partner with customer success teams to ensure high customer satisfaction.
  • Chief of Staff Responsibilities
  • Act as a strategic advisor to leadership, ensuring alignment between strategic priorities and execution.
  • Drive cross-functional collaboration between product, engineering, customer success, and sales teams.
  • Facilitate decision-making by providing data-driven insights and progress updates.
  • People & Team Management
  • Lead and mentor a team of program managers and support engineers.
  • Build high-performing teams with a culture of accountability, transparency, and innovation.

Requirements

  • Experience: 10–12 years total experience, with at least 5 years in program/project management leadership roles.
  • Industry Background: Must have worked in a product company (preferably SaaS or enterprise software).
  • Proven track record in cross-functional program management and customer engineering/support leadership.
  • Deep understanding of project/program management best practices, methodologies (Agile, Scrum, etc.), and tools (JIRA, Confluence, etc.).
  • Strong analytical, problem-solving, and stakeholder management skills.
  • Excellent communication, leadership, and decision-making abilities.

Why Join Us?

  • Opportunity to work on impactful programs in a fast-growing SaaS environment.
  • High-visibility role working closely with executive leadership.
  • Collaborative, growth-oriented work culture.

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