Wanted Client Coordinator

4 days ago

Chennai, India Neolife Education Full time

Wanted Client Coordinator ( Voice Process )

Industry : Medical Billing

Location : Ayapakkam , Chennai 77,

Terms: Full Time {Night Shift ( Mon - Fri )}

Job Summary :

Handle Inbound and Outbound calls Professionally and efficiently, addressing patient queries and concerns regarding appointments, medication, prior authorization, etc. As part of our Scheduling Team, you will be assisting patients in making, altering, and canceling medical appointments, ensuring patients have access to the services and treatments they need. You should be helpful and courteous when answering telephone calls.

About the Role:

  • Answer patient calls, field questions and assist patients in making new medical appointments, follow-up appointments, cancellations, etc
  • Change or cancel appointment as necessary.
  • Accurately note all patient information according to confidentiality standards and HIPAA requirements.
  • Verifying patient's insurance details like eligibility / verify the prior authorization.
  • Providing instructions to patients to ensure that they are prepared for examinations and procedures.
  • Confirming patient appointments.
  • Route calls to the appropriate department or individual.

Person Specification:

  • A thorough understanding patient service.
  • Excellent English communication with neutral accent.
  • A good working knowledge of computers and experience in software handling.
  • Good Typing skills.
  • Punctuality and regularity towards work.
  • Professional and positive attitude.
  • A strong desire to grow along with the company.

Candidate Requirements: Education to degree level or equivalent with 2 years experience in an International Voice Process.

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Work Location: In person

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