Quality Analyst

3 weeks ago

Navi Mumbai, India TaskUs Full time
About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.As a Quality Analyst, you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: ● Audit calls/interactions/transactions for aligned Teammates ● Coach Teammates for performance improvement (campaign specific) ● Report performance for an aligned span on a daily/weekly/monthly basis ● Provide inputs and basis audits for briefings and training which need identification ● Partner with Team Leaders (TLs) in leading team meetings for metrics improvement ● Participate in strategic projects for the campaign/LOB ● Identify and escalate any potential quality issues per defined process ● Isolate and report defects; verify defect fixes ● Suggest process/system improvements based on common customer concerns ● Accomplish other responsibilities assigned by management ● Drive quality initiatives, contests and campaigns for the assigned span ● Be updated on knowledge and serve as SME for the campaign/LOB Technical skills and qualifications: ● Graduate of any course (preferred) ● At least one-year of work experience as a Quality Analyst (preferred) ● Basic skills in Excel or Google Sheets ● Problem-solving skills ● Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred) Soft skills: ● Has strong customer centricity ● Can assertively provide constructive feedback ● Has good written and verbal communication skills ● Thinks logically ● Can manage conflicts ● Pays strong attention to detail ● Can work with minimal supervision ● Demonstrates initiative and good judgment ● Can work on multiple projects and is versatile ● Can establish and maintain effective working relations with a wide variety of individuals ● Can work with a diverse team ● Has a Continuous Improvement mindset Personality traits required: ● Demonstrates clear thought process ● Articulates clearly ● Exercises conscientiousness and diligence ● Demonstrates assertivenessHow We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL

.

  • Quality Analyst

    4 weeks ago

    Navi Mumbai, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Call Quality Analyst

    3 weeks ago

    Mumbai, Maharashtra, India Smart Gurus Consultancy Full time

    Required Quality Auditor for Malad locationQualification graduateMinimum 6 months experience requiredOffer salary 24 in hand 28 CTCImmediate joiner requiredExperience : 1 - 2 YearsNo. of Openings : 5Education : Any Bachelor DegreeRole : Call Quality AnalystIndustry Type : Manufacturing / Production / QualityGender : [ Male / Female ]Job Country : India

  • Quality Analyst

    4 weeks ago

    Mumbai, India Fashion TV India Full time

    CompanyOverview: Fashion TV India is a leading Fashioncompany committed to delivering topquality products and services toour valued customers. We take pride in our dedication to excellenceand continuous improvement. As we continue to grow and expand weare seeking a skilled and motivated Quality Analyst to join ourdynamic team. JobSummary: Asa Quality Analyst...

  • Data Quality Analyst

    4 weeks ago

    mumbai, India JPMorgan Chase & Co. Full time

    Job Title:   Data Management Analyst Short Description : With exponential year-over-year growth of data generated, strong Data Governance, including Data Quality, is critical to ensure clean, fit-for-purpose data. The Corporate and Investment Bank (CIB) Chief Data Office (CDO) is responsible for defining and implementing the Firmwide Data...

  • Informatica Data Quality Developer

    3 weeks ago

    Navi Mumbai, Maharashtra, India Triumph Ladders Pvt. Ltd. Full time

    Employment Type : Contract for 3-6 monthsLocation : Onsite/Hybrid @ Navi MumbaiExperience level : Under 5 years (Jr to Mid-Level) We are currently not offering full or partial remote options at this time. Prefer Immediate Joiners who can join in 15 days to 30 :The Informatica Data Quality Developer (DQ Developer) is responsible for designing, testing,...

  • Informatica Data Quality Developer

    2 weeks ago

    Navi Mumbai, India Triumph Ladders Pvt. Ltd. Full time

    Employment Type : Contract for 3-6 monthsLocation : Onsite/Hybrid @ Navi MumbaiExperience level : Under 5 years (Jr to Mid-Level) We are currently not offering full or partial remote options at this time. Prefer Immediate Joiners who can join in 15 days to 30 :The Informatica Data Quality Developer (DQ Developer) is responsible for designing, testing,...

  • Informatica Data Quality Developer

    2 weeks ago

    Navi Mumbai, India Triumph Ladders Pvt. Ltd. Full time

    Employment Type : Contract for 3-6 monthsLocation : Onsite/Hybrid @ Navi MumbaiExperience level : U nder 5 years (Jr to Mid-Level) We are currently not offering full or partial remote options at this time. Prefer Immediate Joiners who can join in 15 days to 30 : The Informatica Data Quality Developer (DQ Developer) is responsible for designing,...

  • Informatica Data Quality Developer

    4 weeks ago

    navi mumbai, India Triumph Ladders Pvt. Ltd. Full time

    Employment Type : Contract for 3-6 monthsLocation : Onsite/Hybrid @ Navi MumbaiExperience level : U nder 5 years (Jr to Mid-Level) We are currently not offering full or partial remote options at this time. Prefer Immediate Joiners who can join in 15 days to 30 : The Informatica Data Quality Developer (DQ Developer) is responsible for designing,...

  • Business Analyst

    4 weeks ago

    navi mumbai, India ShujaBITS Infotech Solutions Pvt Ltd Full time

    We are looking for an enthusiastic and motivated Business Analyst - IT Applications to be part of our fast-growing team with strong experience in process oriented requirements analysis, software specification documentation, identification of Minimum Viable Product, Wireframing and a good sense of User Experience design.Key Skills And Experience...

  • Business Analyst

    3 weeks ago

    Navi Mumbai, Maharashtra, India iimjobs Full time

    Business AnalystJob Summary: The Business Analyst will collaborate with various departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows. They will translate these requirements into functional specifications for technology teams and work closely with project managers, developers, and testers to ensure...

  • Quality Assurance Analyst

    2 days ago

    Mumbai, India Achilles Group Limited Full time

    DescriptionQuality Assurance Analyst - To ensure the quality of software products and services working in a SaaS environment, workingwithin cross-functional delivery teams, operating with Agile methodology.Key ResponsibilitiesRESULTS & RESPONSIBILITIESEFFECTIVE TESTING• Actively and accurately execute testing within software releases to ensure a quality...

  • Quality Analyst

    3 weeks ago

    Navi Mumbai, India TaskUs Full time

    About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

  • Quality Analyst

    4 weeks ago

    Navi Mumbai, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Quality Analyst

    4 weeks ago

    navi mumbai, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Finance Analyst

    3 weeks ago

    navi mumbai, India eClerx Full time

    IB Operations- AnalystIndia-Mumbai-Maharashtra | Full-time (FT) | Financial Markets | Job ID _Shift Timings: APAC (6 A.M to 3 P.M) / EMEA (1 P.M to 10 P.M.) / NIGHT (6:30 A.M to 3:30 P.M)| Reports to: | Travel Requirements:Specialism Investment Banking Operations, Capital Market, DerivativesAs part of our IB Operations team, you will be working with our...

  • Quality Assurance Analyst

    3 days ago

    mumbai, India Achilles Group Limited Full time

    Description Quality Assurance Analyst - To ensure the quality of software products and services working in a SaaS environment, workingwithin cross-functional delivery teams, operating with Agile methodology.Key ResponsibilitiesRESULTS & RESPONSIBILITIESEFFECTIVE TESTING• Actively and accurately execute testing within software releases to ensure a...

  • Quality Assurance Analyst

    4 days ago

    Mumbai, India Achilles Group Limited Full time

    Description Quality Assurance Analyst - To ensure the quality of software products and services working in a SaaS environment, working within cross-functional delivery teams, operating with Agile methodology.Key ResponsibilitiesRESULTS & RESPONSIBILITIES EFFECTIVE TESTING • Actively and accurately execute testing within software releases to ensure a...

  • Analytical Quality Role

    4 weeks ago

    Mumbai, India Greenwich Associates Full time

    AGlobal Analytical Centre Job Title : Analyst/Senior Analyst Job ID: Department: GAC Location: Mumbai/Pune Role: As part of the GAC Analytic Quality & Validation (AQV) team, this position will support analytical activities of Analytic Quality & Validation (AQV), a 2nd line analytical control function for S&P Ratings. This position is designed to work with...

  • Quality Analysts for an IT Co at Techno ParkThiruvananthapuram Kerala State

    3 weeks ago

    navi mumbai, India Sperton Global AS Full time

    Responsibilities: 1. AgileDevelopment Practices: o Collaborate withcrossfunctional teams to understandproject requirements and contribute to agiledevelopment processes. o Participate in sprintplanning review and retrospective meetingsto align testing activities with developmentgoals. 2. Testing Expertise: oConduct comprehensive testing including load...

  • Quality Analysts for an IT Co at Techno ParkThiruvananthapuram Kerala State

    4 weeks ago

    Navi Mumbai, India Sperton Global AS Full time

    Responsibilities:1. AgileDevelopment Practices:o Collaborate withcrossfunctional teams to understandprojectrequirements and contribute to agiledevelopment processes.o Participate in sprintplanning review and retrospective meetingstoalign testing activities with developmentgoals.2. Testing Expertise:oConduct comprehensive testing including load...